Rules and Regulations of the State of Georgia
 

JavaScript Is Not Enabled alert

You need to have JavaScript enabled in your browser to utilise the full functionality of this website.

How to enable JavaScript in your browser






firefox Mozilla Firefox

  1. In the address bar, type about:config and press Enter.
  2. Click "I'll be careful, I promise" if a warning message appears.
  3. In the search box, search for javascript.enabled
  4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
  5. Click on the "Reload current page" button of the web browser to refresh the page.
  • 1. In the address bar, type about:config and press Enter.
  • 2. Click "I'll be careful, I promise" if a warning message appears.
  • 3. In the search box, search for javascript.enabled
  • 4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
  • 5. Click on the "Reload current page" button of the web browser to refresh the page.




ie Internet Explorer

  1. On web browser menu click "Tools" icon and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.
  • 1. ie9 01
  • 2. ie9 02
  • 3. ie9 03
  • 4. ie9 04
  • 5. ie9 05
  • 6. ie9 06
  • 7. ie9 07
  • 8. ie9 08
 Internet Explorer < 9
  1. On web browser menu click "Tools" and select "Internet Options"
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.
  • 1. ie 01
  • 2. ie 02
  • 3. ie 03
  • 4. ie 04
  • 5. ie 05
  • 6. ie 06
  • 7. ie 07
  • 8. ie 08




chrome Google Chrome

  1. On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
  2. In the "Settings" section click on the "Show advanced settings..."
  3. Under the the "Privacy" click on the "Content settings...".
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
  5. Click on the "OK" button to close it.
  6. Close the "Settings" tab.
  7. Click on the "Reload this page" button of the web browser to refresh the page.
  • 1. chrome 01
  • 2. chrome 02
  • 3. chrome 03
  • 4. chrome 04
  • 5. chrome 05
  • 6. chrome 06
  • 7. chrome 07




opera Opera

  • 1. a) Click on "Menu", hover mouse on the "Settings" then hover mouse on the "Quick preferences" and mark the "Enable Javascript" checkbox.
  • 1. b) If "Menu bar" is shown click on the "Tools", hover mouse on the "Quick preferences" and mark the "Enable Javascript" checkbox.
1. a) opera10 a 1. b) opera10 b




safari Apple Safari

  1. On the web browser menu click on the "Edit" and select "Preferences".
  2. In the "Preferences" window select the "Security" tab.
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
  4. Click on the "Reload the current page" button of the web browser to refresh the page.
  • 1. safari 01
  • 2. safari 02
  • 3. safari 03
  • 4. safari 04
<xmp>.</xmp> <form name="form1" method="post" action="515-7-10?urlRedirected=yes&amp;data=admin&amp;lookingfor=515-7-10" id="form1"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKLTY5ODkwOTM2Nw8WAh4Ec3BhbQIIFgJmD2QWAgIFDw8WAh4EVGV4dAUFNSArIDNkZGT0zMimsRQsB6GcA+3/od66SoIiYQ==" /> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="EEBB6393" /> <input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION" value="/wEWCAKz76qYBgLniKOhBALV5cpNAoa5iIEFAoznisYGAsrv5u0MAsrv4u0MAsrv3u0MBtBUgutB6MfoacNXOXzGciRG7Bg=" /> <div class='popup'> <div class='cnt223'> <div style="margin-bottom:6px;"> <img alt="Rules and Regulations of the State of Georgia" src="/images/new.gif"/> </div> <div class="header"> Terms and Conditions of Agreement for Access to Rules and Regulations of the State of Georgia Website </div> <div class="scroll"> <p>(Note: certain features of this site have been disabled for the general public to prevent digital piracy. If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree that you will not copy, print, or download anything from this website for any commercial use. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website.</p> <p> You agree that you will not sell, will not license, and will not otherwise make available in exchange for anything of value, anything that you download, print, or copy from this site.</p> <p> You agree that you will not copy, print, or download any portion of the regulations posted on this site exceeding a single chapter of regulations for sale, license, or other transfer to a third party, except that you may quote a reasonable portion of the regulations in the course of rendering professional advice.</p> <p> If you violate this agreement, or if you access or use this website in violation of this agreement, you agree that Lawriter will suffer damages of at least $20,000. </p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." THE STATE OF GEORGIA AND LAWRITER EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND ARE NOT LIABLE TO ANY PERSON FOR ANY ERRORS IN INACCURACIES CONTAINED IN THIS WEBSITE. </p> <p> If you accept these terms enter the information below and click “I AGREE”.</p> </div> <table border="0" style="width: 810px"> <tr> </tr> <tr> <td style="vertical-align: text-top; width: 243px;"> Full Name:</td> <td style="width: 532px; vertical-align:super;"> <input name="firstName" type="text" id="firstName" class="txt" /> <span id="lbl_fname"><font color="Red"></font></span> </td> </tr> <tr><td style="width: 243px"> Human verification: <b> <span id="lblStopSpam">5 + 3</span>&nbsp;= </b></td><td style="width: 532px"> <input name="captcha" type="text" id="captcha" class="txt" /> <span id="lbl_captcha"><font color="Red"></font></span> &nbsp; <input name="sum" type="hidden" id="sum" value="8" /> </td></tr> </table> <input type="submit" name="Button1" value="I AGREE" id="Button1" disabled="disabled" /> <span id="alrtmsg"><font color="Red"></font></span> <input name="v1" type="hidden" id="v1" /> <input name="v2" type="hidden" id="v2" /> <input name="v3" type="hidden" id="v3" /> <p>Privacy Policy: the above information is for internal use only as related to this agreement and will not be sold or distributed.</p> </div> </div> </form> <html> <head runat="server"> <title>GA - GAC</title> <link href="_files/main.css" media="all" rel="Stylesheet" type="text/css" /> <link href="_files/treeview_old.css" media="all" rel="Stylesheet" type="text/css" /> <link href="/_files/popup.css" media="all" rel="stylesheet" type="text/css" /> <script type="text/javascript" src="/_files/treeview.js"></script> <script type="text/javascript" src="/_files/jquery-1.8.0.min.js"></script> <script type="text/javascript" src="/_files/jquery-1.10.2.js"></script> <script type="text/javascript" src="/_files/popup.js"></script> <script type="text/javascript" src="http://code.jquery.com/jquery-1.8.2.js"></script> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.8/jquery.min.js" /> <script type="text/javascript" src="/_files/jquery.popup.js"></script> <script type="text/javascript" src="/_files/jquery.popup.min.js"></script> <script type="text/javascript" src="/_files/ValidateForm.js"></script> <script src="https://code.jquery.com/jquery-1.11.3.js"></script> <link href="/_files/enablejs.css" rel="Stylesheet" type="text/css" /> <link href="/_files/forJavascript.css" rel="Stylesheet" type="text/css" /> <style type="text/css"> .collapse{background-image:url('/images/expcoll_right.png');} .expand{background-image:url('/images/expcoll_down.png');} </style> <script type="text/javascript"> $(document).ready(function(){ $("#History-parent").click(function(){ $("#History-Childs").toggle(); if ($('#History-parent img').hasClass('expand')) { $('#History-parent img').addClass('collapse'); $('#History-parent img').removeClass('expand'); $('#History-parent img').attr('src', '/images/expcoll_right.png'); } else { $('#History-parent img').removeClass('collapse'); $('#History-parent img').addClass('expand'); $('#History-parent img').attr('src', '/images/expcoll_down.png'); } }); $("#History-Childs").hide(); var tocnode=document.getElementById('toc-children'); if (tocnode != null) { if(tocnode.childNodes.length != 0) { document.getElementById("doc-content").style.width="72%"; document.getElementById("toc").style.width="21%"; document.getElementById("toc").style.padding="10px"; } else { document.getElementById('toc').style.display="none"; } } }); function fnsetRDVal(id) { if (id=="y") { document.getElementById("y").value="yes" document.getElementById("n").value="" } else { document.getElementById("n").value="no" document.getElementById("y").value="" } } </script> <script type="text/javascript"> function TermsCon() { var overlay = $('<div id="overlay"></div>'); overlay.show(); overlay.appendTo(document.body); $('.popup2').show(); $('#btnAgree').click(function () { $('.popup2').hide(); $("#overlay").hide(); overlay.appendTo(document.body).remove(); }); $("#btnprint").click(function () { var contents = $("#popupterms").html(); var frame1 = $('<iframe />'); frame1[0].name = "frame1"; frame1.css({ "position": "absolute", "top": "-1000000px" }); $("body").append(frame1); var frameDoc = frame1[0].contentWindow ? frame1[0].contentWindow : frame1[0].contentDocument.document ? frame1[0].contentDocument.document : frame1[0].contentDocument; frameDoc.document.open(); //Create a new HTML document. frameDoc.document.write('<html><head>'); frameDoc.document.write('</head><body>'); //Append the external CSS file. frameDoc.document.write('<link href="_files/popup.css" rel="stylesheet" type="text/css" />'); //Append the DIV contents. frameDoc.document.write(contents); frameDoc.document.write('</body></html>'); frameDoc.document.close(); setTimeout(function () { window.frames["frame1"].focus(); window.frames["frame1"].print(); frame1.remove(); }, 500); }); // alert("Because you do not agree to the Terms and Conditions for Access, you must cease accessing and/or using this website and destroy all material obtained from this website without your agreement."); // $('.popup2').show(); } </script> </head> <body> <div class="popup2"> <div class='cnt2231' id="popupterms"> <div style="margin-bottom: 6px;"> <img alt="Rules and Regulations of the State of Georgia" src="/images/new.gif" /> </div> <div class="header"> Terms and Conditions of Agreement for Access to Rules and Regulations of the State of Georgia Website </div> <div class="scroll" style="height:100%;"> <p>(Note: certain features of this site have been disabled for the general public to prevent digital piracy. If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website. </p> <p> You agree that you will not sell or license anything that you download, print, or copy from this website.</p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." THE STATE OF GEORGIA AND LAWRITER EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND ARE NOT LIABLE TO ANY PERSON FOR ANY ERRORS IN INACCURACIES CONTAINED IN THIS WEBSITE. </p> <p> By accessing and/or using this website, you agree to the terms and conditions above. If you do not agree to the terms and conditions above, you must cease accessing and/or using this website and destroy all material obtained from this website without your agreement. </p> </div> </div> <div class="modal-footer"> <input type="button" name="btnAgree" value="Close" id="btnAgree" class="btn-blue noprint" /> <input type="button" name="btnprint" value="Print" id="btnprint" class="btn-blue noprint" /> </div> </div> </div> <div id="main" class="noprint"> <!--class="noprint"--> <div id="header" class="noprint"> <div class="container"> <div class="terms"> NOTICE OF TERMS OF USE OF THIS WEBSITE. By accessing and/or using this website, you agree to the following <a onclick="javascript:TermsCon();" style="text-decoration: underline">terms and conditions.</a> </div> <div class="content"> <div id="logo"> <!--<a href="../" title="Home"><img alt="Rules and Regulations of the State of Georgia" src="/images/garr_logo.gif" /></a>--> <!--<span id="georgia"><a href="/">Rules and Regulations of the State of Georgia</a></span>--> <a href="../" title="Home"><img alt="Rules and Regulations of the State of Georgia" src="/images/ga_rulesreg.gif" /></a> </div> <div id="links"> <a href="../home.aspx" class="constant" title="home">Home</a> | <a href="../gac/" class="constant" title="home">Browse</a> | <a href="../help.aspx" class="constant" title="help">Help</a> | <a href="http://sos.ga.gov/index.php/General/rules_and_regulations" target="_blank" onclick="void(0);" class="constant" title="Georgia SOS">Go to Georgia SOS</a> </div> </div> </div> <div class="sidebar"> <div id="full-text-search"> <form class="searchform" action="../search.aspx" method="get" onsubmit="javascript:return fncheckqts();"> <span class="searchHierarchy" style="margin-right:10px;" > <em class="mnemonic">H</em>ierarchy Search:&nbsp; <input onclick="fnsetRDVal(id);" id="y" checked="checked" type="radio" name="hierarchysearch" value="yes" />&nbsp;Y <input onclick="fnsetRDVal(id);" id="n" type="radio" name="hierarchysearch" value="" />&nbsp;N </span> <input id="query" name="query" class="searchfield" value="Search GA R&R...." onfocus="if (this.value == 'Search GA R&R....') {this.value = '';}" onblur="if (this.value == '') {this.value = 'Search GA R&R....';}" type="text" /> <input class="searchbutton" value="Go" type="submit" /> <input type="hidden" name="searchvalue" value="Subject 515-7-10 NATURAL GAS MARKETERS' CUSTOMER ENROLLMENT PROCEDURES" /> <input type="hidden" id="msg" value="REPLACE_MESSAGE" /> <input type="hidden" name="from" value="gac" /> </form> </div> <!--<div id="full-text-search"> <form id="search" action="../search.aspx" method="get" onsubmit="javascript:return fncheckqts();"> <span class="searchHierarchy" style="margin-right:10px;" > <em class="mnemonic">H</em>ierarchy Search:&nbsp; <input onclick="fnsetRDVal(id);" id="y" checked="checked" type="radio" name="hierarchysearch" value="yes" />&nbsp;Y <input onclick="fnsetRDVal(id);" id="n" type="radio" name="hierarchysearch" value="" />&nbsp;N </span> <label for="query" accesskey="s"> <em class="mnemonic">S</em>earch GA R&R: </label><input type="hidden" name="from" value="gac" /> <input id="query" name="query" type="text" /> <input class="submit" value="Go" type="submit" /> <input type="hidden" id="msg" value="REPLACE_MESSAGE" /> <input type="hidden" name="searchlevel" value="REPLACE_SEARCHLEVEL" /> <input type="hidden" name="searchvalue" value="Subject 515-7-10 NATURAL GAS MARKETERS' CUSTOMER ENROLLMENT PROCEDURES" /> </form> </div>--> <div id="searchcitation"> <form class="searchform" action="../search.aspx" method="get" onsubmit="javascript:return fnchecks();"> <div> <input id="section" name="section" class="searchfield" value="Go to Citation...." onfocus="if (this.value == 'Go to Citation....') {this.value = '';}" onblur="if (this.value == '') {this.value = 'Go to Citation....';}" type="text" /> <input class="searchbutton" value="Go" type="submit" /> <input type="hidden" name="from" value="gac" /> </div> </form> </div> </div> <HTML xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msxsl="urn:schemas-microsoft-com:xslt" xmlns:nll="uuid:{D3B28627-934D-41bc-8B7A-0549A8802FE4}"> <HEAD> <META http-equiv="Content-Type" content="text/html; charset=UTF-16"> </HEAD> <div id="infobar"><a href="javascript:;" accesskey="r" Name="Route" title="Route" class="quickkey"><em class="mnemonic">R</em>oute </a>:<div class="searchtips" style="float:right;margin-right:10px;color: rgb(47, 79, 79);"> <a style="text-decoration:none;color: rgb(47, 79, 79);" title="search tips" name="searchtip" href="../help.aspx#searching" target="_blank"><em class="mnemonic">S</em>earch tips</a></div><ul class="breadcrumb"> <li><a href="/GAC" name="GAC" title="GAC">GA R&amp;R</a></li> <li>&raquo; <a href="/GAC/515" title="515">Department 515</a></li> <li>&raquo; <a href="/GAC/515-7" title="515-7">Chapter 515-7</a></li> <li>&raquo; Subject 515-7-10</li> </ul> </div> </div><div id="doc" class="container"> <div id="doc-content" class="content"> <h1><nllsubject>Subject 515-7-10 NATURAL GAS MARKETERS' CUSTOMER ENROLLMENT PROCEDURES</nllsubject></h1> <h2><a href="/GAC/515-7-10-.01" name="515-7-10-.01" title="515-7-10-.01">Rule 515-7-10-.01 Commission Authority and Scope of Provisions</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.01(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The requirements of these rules shall serve as minimum standards that must be employed by marketers in enrolling customers and maintaining their accounts for the purpose of providing natural gas services.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.01(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notwithstanding any provision of the law to the contrary, any person selected by an EDC, a certificated marketer, or a regulated provider may perform billing and meter reading services on behalf of such entity without first becoming certificated in accordance with the provisions of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-153&amp;title=46#" target="_newtab">46-4-153</a>, provided that a certificated marketer or regulated provider also submits meter reading data so obtained to the EDC in a timely manner.</td> </tr> </table> <h2><a href="/GAC/515-7-10-.02" name="515-7-10-.02" title="515-7-10-.02">Rule 515-7-10-.02 Customer Enrollment</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An order change for commodity sales service or distribution service shall not be submitted to a customer's existing marketer (or to the EDC, if the customer has not yet selected a marketer) by a succeeding marketer or representative thereof unless and until such time as the existence of proper customer authorization to take such action is confirmed. For purposes of this Rule,"succeeding marketer" shall mean any marketer to whom a customer's account for commodity sales service or distribution service will been switched at such customer's request.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The requisite confirmation shall be obtained by a succeeding marketer in at least one of the following manners: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The succeeding marketer must obtain the customer's written authorization to effect such change utilizing a letter of agency that meets the requirements of Commission Rule Chapter <a title="515-7-10-.04" href="515-7-10-.04">515-7-10-.04</a>; or</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The succeeding marketer shall obtain the customer's verbal or electronic authorization to effect such change. All marketers electing to confirm sales verbally or electronically shall establish one or more toll-free numbers exclusively for that purpose. Calls placed to or from these numbers must connect a customer to a voice response unit or other similar device that will automatically record the origin of the number from which the call is placed, the type of service for which a change is requested, the marketer, regulated provider, or EDC from which the customer is presently receiving the service(s) for which a change is requested, the identity of the person requesting the change, information verifying the identity of the customer and the time and date on which a request for a change is made; or</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A qualified, independent third party has obtained the customer's verbal confirmation of authorization to submit the service change order, which confirmation is recorded by audio or electronic means that include the data and time of the transaction. The independent third party serving in this capacity shall confirm the change previously requested by use of appropriate verification data and such. <P>Independent third party verification shall:</P> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(c)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Be conducted by a live person and not a recording of any kind; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(c)(ii)">(ii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Be conducted outside the presence of the marketer's sales representative; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(c)(iii)">(iii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Should the consumer have a question; the verifying third party shall refer the customer back to the marketer's representative; or</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(2)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> By any other verification procedures that may be specified by the Commission.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Within seven (7) business days following confirmation by the EDC that a customer's service has been switched, the succeeding marketer shall send each new customer via first class mail or by the consumer preferred method of communication, enrollment materials that contain, at a minimum, the following information: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A written acknowledgement confirming that an order has been placed by a particular customer on a specified date;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name of the marketer that the customer has requested to provide service and the date on which the service will commence with the marketer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The marketer's terms and conditions of service;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The marketer's fixed or variable term agreement offered to the customers, including the published price in effect at the time the change of service was confirmed pursuant to Commission Rule <a title="515-7-10-.02(2)" href="515-7-10-.02#515-7-10-.02(2)">515-7-10-.02(2)</a>;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The mailing address, telephone number and e-mail address where the customer can notify the marketer to rescind an agreement pursuant to Commission Rule <a title="515-7-9-.05" href="515-7-9-.05">515-7-9-.05</a>, and the type of confirmation the customer will receive to verify that the said agreement was cancelled;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The address and telephone number of a customer service representative of the succeeding marketer to whom consumer complaints may be forwarded, as well as the mailing address, email address, and telephone number of the Commission's Consumer Affairs Office;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(3)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A copy of disclosure statement as required by Commission Rule <a title="515-7-9-.04" href="515-7-9-.04">515-7-9-.04</a>.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any marketer that uses a person, firm, company, partnership, corporation, association or entity in the marketing or telemarketing of its services shall be held accountable for any and all actions in which said person, firm, company, partnership, corporation, association or entity engage on behalf of the marketer, including, but not limited to, the imposition of penalties for violation of these or other Commission rules.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the event that a marketer uses another entity to send customers invoices for services rendered, the name of the marketer that is actually providing the natural gas service, as the name appears on its certificate of authority, must be conspicuously listed on the bills, subject to space limitations.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.02(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> No marketer shall be authorized to change a consumer's name so as to create a "turn-on" in lieu of a switch.</td> </tr> </table> <h2><a href="/GAC/515-7-10-.03" name="515-7-10-.03" title="515-7-10-.03">Rule 515-7-10-.03 Retention of Records; Mandatory Disclosures That Must Be Made to a Customer When a Change in Marketer Is Requested</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All letters of agency, copies of enrollment materials, recordings or other evidence that a consumer either newly established or initiated a change in service shall be maintained by a marketer for at least nine (9) months from the date on which the customer's service began. Failure to maintain such records shall constitute prima facie evidence that consent from the customer was not obtained to establish or switch service.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any telemarketing or direct mail solicitations or confirmation cards sent on behalf of a marketer seeking to change a customer's service must include the following disclosures: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Identification of the marketer soliciting the change;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the purpose of the call or confirmation card is to solicit a change of the customer's commodity sales service or distribution service;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(2)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A declaration that the customer's service cannot be changed unless and until confirmation of the requested change is received in accordance with these rules; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(2)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A description of any charge(s) that may be imposed on a customer by any party for processing any change(s) in the customer's service.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A request for information by a customer shall not be considered a request for a change of marketer. A confirmation card, as described herein, requiring the customer to deny or cancel a service order, shall not be sent out with any information package related to a customer's request for information.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A record of the marketer and consumer's agreement to the consumer preferred method of communication shall be kept by the marketer for at least nine (9) months from the date of such communication, unless the consumer preferred method of communication is mail. If a consumer has not designated a preferred method of communication, the default method of communication shall be mail. Failure to maintain such records shall constitute prima-facie evidence that the customer did not consent to such form of communication as their preferred.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.03(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A record of the communications between the consumer and the marketer through the consumer's preferred method of communication shall be maintained by the marketer for at least nine (9) months from the date of such communications. Failure to maintain such records shall constitute prima-facie evidence that those communications never took place.</td> </tr> </table> <h2><a href="/GAC/515-7-10-.04" name="515-7-10-.04" title="515-7-10-.04">Rule 515-7-10-.04 Contents of Letter of Agency</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any letter of agency utilized to confirm an order change for commodity sales service or distribution service shall meet the requirements specified herein. <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A letter of agency shall be a separate document or easily separable document for which the exclusive purpose is to direct a change in marketer. The letter of agency must be signed and dated by the customer requesting a change;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The letter of agency shall not be combined with inducements of any kind that are contained on the same document;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notwithstanding the language contained in subparts (a) and (b) of this section, a letter of agency may be combined with checks that contain only the required letter of agency language prescribed in paragraph (d) of this section and the necessary information to make the check a negotiable instrument. Letters of agency contained in any such checks shall not include or otherwise reference any promotional language or information. Letters of agency contained in any such checks shall be set in easily readable, bold face type at least as large and as dark as any other size type on the check.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> At a minimum, a letter of agency must be printed in a size and readability equal to at least twelve (12) point Font and must contain clear and unambiguous language that confirms: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The customer's billing name and address;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)(ii)">(ii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The customer's service address to which the letter of agency applies;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)(iii)">(iii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision to change from the customer's existing marketer or EDC to the succeeding marketer and the type(s) of service to be changed;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)(iv)">(iv)</a></td> <td valign="top" style="text-align:left" class="leftalign"> That the customer designates the succeeding marketer to act as the customer's agent for such change; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(d)(v)">(v)</a></td> <td valign="top" style="text-align:left" class="leftalign"> That the customer understands that any selection made by the customer may be subject to a charge for changing the customer's marketer and may involve a charge for changing back to the existing marketer or EDC.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Letters of agency shall not suggest or require that a customer take any type of action in order to retain the customer's existing marketer EDC.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If any portion of a letter of agency is translated into another language, all remaining portions of the letter of agency must be translated into that language. Every letter of agency must be translated into the same language as any promotional materials, oral descriptions, or instruments provided with the letter of agency.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A letter of agency that does not conform to the requirements specified herein is invalid.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.04(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The EDC shall notify a marketer of any switch request that failed to be processed or was rejected and provide a reason for the occurrence. Upon receipt of such notification, a marketer shall have up to three (3) business days to notify the affected customer.</td> </tr> </table> <h2><a href="/GAC/515-7-10-.05" name="515-7-10-.05" title="515-7-10-.05">Rule 515-7-10-.05 Investigation, Reporting and Customer Service</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> For purposes of this Rule,"preferred marketer" shall mean a marketer from whom a customer's account for commodity sales service or distribution service has allegedly been switched without such customer's consent, and "unauthorized marketer" shall mean a marketer to whom a customer's account for commodity sales service or distribution service has allegedly been switched without such customer's consent. A customer shall report any change in natural gas service to his, her or its preferred marketer and the unauthorized marketer, and may also contact the Commission. Upon receiving such a report, the preferred marketer and the provider alleged to be an unauthorized marketer each shall investigate the customer's complaint. If these investigations fail to result in a determination as to whether a change in marketer was made pursuant to proper authorization, the Commission may be contacted by the preferred marketer to provide assistance.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An unauthorized marketer shall initiate action to change back the customer to the preferred marketer or another marketer of the customer's choice within three (3) business days after a customer's request for such change.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An unauthorized marketer shall be responsible for paying all charges resulting from unauthorized changes in service(s) including, without limitation, any switch fee or other applicable tariff charges of the EDC. If the unauthorized marketer has billed the customer for any such charges, the customer's account shall be credited for any such charges by the unauthorized marketer within thirty (30) days of the date the Commission determined the consumer was a victim of involuntary switching.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A marketer that directly or indirectly engages in conduct that results in the involuntary switching of a customer from his, her or its preferred marketer (also known as "slamming") shall not be entitled to any remuneration for service(s) provided to that customer, and any such remuneration actually received by the unauthorized marketer shall be repaid to such customer within thirty (30) days of the date the Commission determined the customer was a victim of involuntary switching.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any marketer responsible for unauthorized changes of a customer's service provider shall maintain monthly records of the number of such changes and shall report such data to the Commission on a quarterly basis within forty-five (45) days following the end of the quarter.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An unauthorized marketer shall not report to any credit-reporting agency monies alleged to be owed to it by a person that has been a victim of involuntary switching.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any marketer responsible for the involuntary switching of a customer's preferred marketer shall prepare and maintain monthly records of the number of instances in which such event occurred and shall report this data to the Commission, at least on a quarterly basis. The marketer shall make this report within forty-five (45) days after the end of a calendar quarter.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.05(8)">(8)</a></td> <td valign="top" style="text-align:left" class="leftalign"> As contemplated by this Rule, the phrase "involuntary switching" shall not be construed to encompass those situations in which customers are transferred to another marketer or marketers with the Commission's approval due to events that include, but are not limited to, bankruptcies and other authorized sales or transactions.</td> </tr> </table> <h2><a href="/GAC/515-7-10-.06" name="515-7-10-.06" title="515-7-10-.06">Rule 515-7-10-.06 Remedies and Sanctions</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notwithstanding anything to the contrary that may be contained elsewhere in these rules, any other activity or conduct which is intended to mislead, deceive, confuse or perpetrate a fraud or unfair or deceptive act or practice, including, but not limited to, the inclusion in any customer's bill of unauthorized, misleading or deceptive charges, shall constitute cause for the Commission to invoke the penalties identified in Commission Rule Chapter <a title="515-7-10-.06" href="515-7-10-.06">515-7-10-.06</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In a situation in which a consumer has been subjected by a marketer to conduct alleged to be in violation of one or more provisions of this Commission Rule Chapter, the consumer shall notify the marketer in an effort to rectify the situation without the need for Commission intervention. A marketer shall use every reasonable means to resolve a customer complaint in order to prevent it from being brought to the Commission. If a consumer is unable to arrive at a solution with a marketer regarding such a dispute, the consumer has the right to file a complaint with the Commission. Should a customer enrollment issue be the subject of a Commission hearing at which it is found that the marketer was in violation of one or more of the Commission's rules and failed to use reasonable efforts to resolve the dispute, the Commission shall issue an order directing the marketer to provide the consumer with the appropriate refund, credit or remedy pursuant to this Commission Rule and pay the consumer $100, plus either $5 per day, accruing from the date the Commission notified the marketer it was investigating the dispute, that the consumer's situation was not rectified or an amount determined by Order of the Commission. At such a hearing, the marketer shall have the burden of proof to show that it was in compliance with the Commission's Rules. In addition to the foregoing sanctions, the Commission also may order a marketer to pay all expenses incurred by the agency as a result of having a hearing, including but not limited to, court reporter transcription charges; hearing officer fees; and an amount of money equal to that which the Commission expended in Staff time in investigating, hearing and adjudicating the complaint; and pay as contemplated in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-2-91&amp;title=46#" target="_newtab">46-2-91</a> any and all penalties determined by the Commission to be appropriate in light of the circumstances presented. For purposes of Rule <a title="515-7-10-.06(2)" href="515-7-10-.06#515-7-10-.06(2)">515-7-10-.06(2)</a>, the term "consumer" shall means any retail purchaser (as that phrase is defined in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-152&amp;title=46#46-4-152(15)" target="_newtab">46-4-152(15)</a>) of natural gas.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The penalties set forth in Commission Rule Chapter <a title="515-7-10-.06" href="515-7-10-.06">515-7-10-.06</a> shall be in addition to those contemplated by any other provision of law, including, but not limited to, the "Fair Business Practices Act of 1975" O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-390&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-390</a>et seq.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each instance in which an employee, representative or agent of a marketer forges a customer's signature on a letter of agency or otherwise falsifies evidence of a customer service change order shall constitute a separate violation of this rule.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any marketer engaging in any abusive marketing and/or telemarketing practices shall be subject to the penalty provisions set forth in Commission Rule Chapter <a title="515-7-10-.06" href="515-7-10-.06">515-7-10-.06</a>. Abusive marketing and/or telemarketing practices shall include, but not be limited to: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(5)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Threats, intimidation or the use of obscene language.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(5)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Causing any telephone to ring or engaging any person in a telephone conversation, repeatedly or continuously with the intent to annoy, abuse or harass any person called at that number.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(5)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Engaging in outbound telephone calls to a person's residence at any time other than between 8:00 a.m. and 9:00 p.m. local time at the called person's residence, unless such person has consented to such calls prior to their initiation.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any marketer who violates the prohibition set out in <a title="515-7-10-.05(6)" href="515-7-10-.05#515-7-10-.05(6)">515-7-10-.05(6)</a> shall be required by the Commission to pay such a consumer $1,000.00 for each such prohibited report.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-10-.06(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The provisions of Commission Rule <a title="515-7-6-.04" href="515-7-6-.04">515-7-6-.04</a> shall apply to any disputed charges resulting from an alleged violation of Commission Rule 515-7-10.</td> </tr> </table> </div> </div> </HTML> </div> <div id="toc" class="sidebar noprint"> <ul id="toc-children" class="children"><li><a href="/GAC/515-7-10-.01" name="515-7-10-.01" title="515-7-10-.01">Rule 515-7-10-.01 Commission Authority and Scope of Provisions</a></li><li><a href="/GAC/515-7-10-.02" name="515-7-10-.02" title="515-7-10-.02">Rule 515-7-10-.02 Customer Enrollment</a></li><li><a href="/GAC/515-7-10-.03" name="515-7-10-.03" title="515-7-10-.03">Rule 515-7-10-.03 Retention of Records; Mandatory Disclosures That Must Be Made to a Customer When a Change in Marketer Is Requested</a></li><li><a href="/GAC/515-7-10-.04" name="515-7-10-.04" title="515-7-10-.04">Rule 515-7-10-.04 Contents of Letter of Agency</a></li><li><a href="/GAC/515-7-10-.05" name="515-7-10-.05" title="515-7-10-.05">Rule 515-7-10-.05 Investigation, Reporting and Customer Service</a></li><li><a href="/GAC/515-7-10-.06" name="515-7-10-.06" title="515-7-10-.06">Rule 515-7-10-.06 Remedies and Sanctions</a></li></ul> </div> </div> <!--content ends here--> <div id="footer" class="noprint"><span class="footer">Copyright &copy; 2019 Lawriter LLC - All rights reserved.</span>| <a href="mailto:support@casemakerlegal.com?subject=Rules and Regulations of the State of Georgia">Email Us</a> | 844-838-0769 | <a href="http://livechat.casemakerlegal.com/client.php?locale=en" target="_blank" onclick="if(navigator.userAgent.toLowerCase().indexOf('opera') != -1 && window.event.preventDefault)window.event.preventDefault();this.newWindow = window.open('http://livechat.casemakerlegal.com/client.php?locale=en&url='+escape(document.location.href)+'&referrer='+escape(document.referrer), 'webim','toolbar=0,scrollbars=0,location=0,status=1,menubar=0,width=640,height=480,resizable=1');this.newWindow.focus();this.newWindow.opener=window;return false;">Live Chat</a> </div> </div> </body> </html>