Rules and Regulations of the State of Georgia
 

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  • 1. In the address bar, type about:config and press Enter.
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  1. On web browser menu click "Tools" and select "Internet Options"
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  • 1. a) Click on "Menu", hover mouse on the "Settings" then hover mouse on the "Quick preferences" and mark the "Enable Javascript" checkbox.
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<xmp>.</xmp> <form name="form1" method="post" action="515-7-8?urlRedirected=yes&amp;data=admin&amp;lookingfor=515-7-8" id="form1"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKLTY5ODkwOTM2Nw8WAh4Ec3BhbQIPFgJmD2QWAgIFDw8WAh4EVGV4dAUFOCArIDdkZGQDlDb5HR6L8Yx8t9Rt97oN8zE92w==" /> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="EEBB6393" /> <input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION" value="/wEWCAK99bK6DwLniKOhBALV5cpNAoa5iIEFAoznisYGAsrv5u0MAsrv4u0MAsrv3u0MNgrr+m3S9lkUTtJVW4DF8E0VyMc=" /> <div class='popup'> <div class='cnt223'> <div style="margin-bottom:6px;"> <img alt="Rules and Regulations of the State of Georgia" src="/images/new.gif"/> </div> <div class="header"> Terms and Conditions of Agreement for Access to Rules and Regulations of the State of Georgia Website </div> <div class="scroll"> <p>(Note: certain features of this site have been disabled for the general public to prevent digital piracy. If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree that you will not copy, print, or download anything from this website for any commercial use. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website.</p> <p> You agree that you will not sell, will not license, and will not otherwise make available in exchange for anything of value, anything that you download, print, or copy from this site.</p> <p> You agree that you will not copy, print, or download any portion of the regulations posted on this site exceeding a single chapter of regulations for sale, license, or other transfer to a third party, except that you may quote a reasonable portion of the regulations in the course of rendering professional advice.</p> <p> If you violate this agreement, or if you access or use this website in violation of this agreement, you agree that Lawriter will suffer damages of at least $20,000. </p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." 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If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website. </p> <p> You agree that you will not sell or license anything that you download, print, or copy from this website.</p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." 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charset=UTF-16"> </HEAD> <div id="infobar"><a href="javascript:;" accesskey="r" Name="Route" title="Route" class="quickkey"><em class="mnemonic">R</em>oute </a>:<div class="searchtips" style="float:right;margin-right:10px;color: rgb(47, 79, 79);"> <a style="text-decoration:none;color: rgb(47, 79, 79);" title="search tips" name="searchtip" href="../help.aspx#searching" target="_blank"><em class="mnemonic">S</em>earch tips</a></div><ul class="breadcrumb"> <li><a href="/GAC" name="GAC" title="GAC">GA R&amp;R</a></li> <li>&raquo; <a href="/GAC/515" title="515">Department 515</a></li> <li>&raquo; <a href="/GAC/515-7" title="515-7">Chapter 515-7</a></li> <li>&raquo; Subject 515-7-8</li> </ul> </div> </div><div id="doc" class="container"> <div id="doc-content" class="content"> <h1><nllsubject>Subject 515-7-8 SERVICE QUALITY STANDARDS FOR CERTIFICATED MARKETERS AND REGULATED PROVIDERS</nllsubject></h1> <h2><a href="/GAC/515-7-8-.01" name="515-7-8-.01" title="515-7-8-.01">Rule 515-7-8-.01 Commission Authority and Scope</a></h2> <P>The Georgia Legislature has empowered the Georgia Public Service Commission to promulgate rules and regulations to establish service quality standards for each certificated marketer and regulated provider in Georgia.</P> <h2><a href="/GAC/515-7-8-.02" name="515-7-8-.02" title="515-7-8-.02">Rule 515-7-8-.02 Definitions</a></h2> <P>Terms used in these rules have the following meaning:</P> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Act" means the Natural Gas Competition and Deregulation Act, as provided for in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-150&amp;title=46&amp;getbrowsepage=yes#" target="_newtab">46-4-150</a> et seq.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Ancillary service" means a service that is ancillary to the receipt or delivery of natural gas, including without limitation storage, balancing, peaking, and customer services.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Commission" means the Georgia Public Service Commission.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Commodity sales service" means the sale of natural gas exclusive of any distribution or ancillary service.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Consumer" means a retail customer of commodity sales service or of firm distribution service who uses such service or services primarily for personal, family, or household purposes.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Customer service" means a function related to serving a retail customer including without limitation billing, meter reading, turnon service, and turn-off service. Notwithstanding any provision of law to the contrary, any person may perform one or more customer services without first becoming certificated in accordance with O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-153&amp;title=46#" target="_newtab">46-4-153</a>; provided however, that such service may only be performed in compliance with all state and federal laws pertaining to the safety of natural gas pipelines and distribution systems and any other applicable safety standards.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Distribution service" means the delivery of natural gas by and through the intrastate instrumentalities and facilities of a gas company or of a marketer certificated pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-153&amp;title=46#" target="_newtab">46-4-153</a>, regardless of the party having title to the natural gas.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Electing Distribution Company" or "EDC" means a gas company that elects to become subject to the provisions of the Act and satisfies the requirements of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-154&amp;title=46#" target="_newtab">46-4-154</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Gas" means natural gas.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(j)">(j)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Gas company" means any person to whom a certificate of public convenience and necessity has been issued by the Commission to own, operate, acquire, or construct any intrastate pipeline or distribution system, or any extension thereof, for the sale of natural gas.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(k)">(k)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Interruptible" means a type of distribution service that is subject to interruption or curtailment.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(l)">(l)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Marketer" means any person certificated by the Commission to provide commodity sales service or distribution service pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-153&amp;title=46#" target="_newtab">46-4-153</a> or ancillary services incident thereto.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(m)">(m)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Regulated provider of natural gas" means the entity selected by the Commission to provide to consumers natural gas commodity service and ancillary services incident thereto in accordance with Code Section <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=46-4-166&amp;title=46#" target="_newtab">46-4-166</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.02(n)">(n)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Retail customer" or "retail purchaser" means a person who purchases commodity sales service or distribution service and such purchase is not for the purpose of resale.</td> </tr> </table> <h2><a href="/GAC/515-7-8-.03" name="515-7-8-.03" title="515-7-8-.03">Rule 515-7-8-.03 Service Quality Standards: Customer Service, Billing, and Meter Reading</a></h2> <P>Every Marketer shall be required to meet service quality standards to ensure that quality service is afforded to all natural gas customers in Georgia. Specifically, all Marketers shall meet Commission established benchmarks in the following areas:</P> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03a.">a.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Call Center Service Level;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03b.">b.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Requests for information from the EDC as authorized by the Tariff or Commission Order and certain requests as determined necessary by the Commission;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03c.">c.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Billing Accuracy and Timeliness;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03d.">d.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Responsiveness to Consumer Inquiries and Complaints;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03e.">e.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Meter Reading Accuracy, if the marketer either directly or through a third party is performing the meter reading function;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03f.">f.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Meter Reading Timeliness, if the marketer either directly or through a third party is performing the meter reading function;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03g.">g.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Transmittal of Meter Reading Data to the EDC, including Timeliness and Accuracy of data, if the marketer either directly or through a third party is performing the meter reading function; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.03h.">h.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Transmittal of accurate and timely electronic transactions of consumer data to the EDC.</td> </tr> </table> <h2><a href="/GAC/515-7-8-.04" name="515-7-8-.04" title="515-7-8-.04">Rule 515-7-8-.04 Service Quality Standards: Responsiveness to the Public Service Commission</a></h2> <P>Every Marketer shall be required to meet service quality standards to ensure compliance with Commission Orders.</P> <h2><a href="/GAC/515-7-8-.05" name="515-7-8-.05" title="515-7-8-.05">Rule 515-7-8-.05 Additional Service Quality Standards</a></h2> <P>In addition to the service quality standards set forth in this Rule, the Commission may establish such further service quality standards as the Commission may from time to time deem necessary.</P> <h2><a href="/GAC/515-7-8-.06" name="515-7-8-.06" title="515-7-8-.06">Rule 515-7-8-.06 Methodology for Establishment and Review of Benchmarks and Penalties</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.06a.">a.</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Commission shall determine the appropriate benchmarks necessary to measure whether a Marketer or regulated provider has complied with the service quality standards established by the Commission pursuant to this Rule, as well as the appropriate penalties that may be assessed against a Marketer or regulated provider that fails to comply with such service quality standards;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.06b.">b.</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Commission shall conduct a hearing for the purpose of establishing the appropriate benchmarks to be utilized in determining whether a Marketer or regulated provider has complied with the service quality standards established herein, as well as the appropriate penalties to be assessed against a Marketer or regulated provider that fails to comply with such service quality standards. Prior to such hearing, the Marketers, the Commission Staff and any other interested party shall file any proposed benchmarks and penalties for consideration by the Commission. Following such hearing, the Commission shall issue an Order approving and adopting appropriate benchmarks and associated penalties; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.06c.">c.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Following the establishment of initial benchmarks and penalties, the Commission may conduct hearings annually for the purpose of reviewing the service quality standards adopted by the Commission, as well as the benchmarks and penalties established as described in Section (b) above. Prior to such annual hearings, the Marketers, the Commission Staff and any other interested party shall file proposed revisions to the service quality standards, benchmarks and penalties for consideration by the Commission.</td> </tr> </table> <h2><a href="/GAC/515-7-8-.07" name="515-7-8-.07" title="515-7-8-.07">Rule 515-7-8-.07 Reporting and Compliance</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.07a.">a.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each Marketer shall file reports with the Commission demonstrating its performance with regard to the service quality standards established by the Commission. Such reports shall be filed in a form approved by the Commission, and shall be filed at least on a quarterly basis, or on some other periodic basis if ordered by the Commission; and </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="515-7-8-.07b.">b.</a></td> <td valign="top" style="text-align:left" class="leftalign"> In addition to the hearings described in Rule <a title="515-7-8-.06" href="515-7-8-.06">515-7-8-.06</a>, the Commission shall, at least annually, conduct a proceeding to review compliance by the Marketers with the service quality standards established by the Commission.</td> </tr> </table> <h2><a href="/GAC/515-7-8-.08" name="515-7-8-.08" title="515-7-8-.08">Rule 515-7-8-.08 Penalties</a></h2> <P>Failure to comply with any service quality standards adopted by the Commission shall subject a Marketer or regulated provider to civil penalties as determined by the Commission.</P> <h2><a href="/GAC/515-7-8-.09" name="515-7-8-.09" title="515-7-8-.09">Rule 515-7-8-.09 Force Majeure</a></h2> <P>The Commission recognizes that a Marketer's or Regulated Provider's performance data may be influenced by factors beyond its control. Accordingly, in the event of a force majeure, as defined by Rule 12 of AGLC's Commission-approved Tariff, a marketer or regulated provider may file a petition for an exception with the Commission seeking to have the scheduled service quality standards and/or benchmark results modified. The marketer or regulated provider will also be allowed to file an expedited petition seeking immediate relief from a payment of penalties as set forth in these Rules in the event of a force majeure. In any such petition, the marketer or regulated provider shall have the burden of demonstrating that the benchmark was not met due to causes beyond the marketer's or regulated provider's control and which could not have been avoided by exercise of due care. The filing of any such petition shall not stay any payments under these Rules unless otherwise ordered by the Commission.</P> </div> </div> </HTML> </div> <div id="toc" class="sidebar noprint"> <ul id="toc-children" class="children"><li><a href="/GAC/515-7-8-.01" name="515-7-8-.01" title="515-7-8-.01">Rule 515-7-8-.01 Commission Authority and Scope</a></li><li><a href="/GAC/515-7-8-.02" name="515-7-8-.02" title="515-7-8-.02">Rule 515-7-8-.02 Definitions</a></li><li><a href="/GAC/515-7-8-.03" name="515-7-8-.03" title="515-7-8-.03">Rule 515-7-8-.03 Service Quality Standards: Customer Service, Billing, and Meter Reading</a></li><li><a href="/GAC/515-7-8-.04" name="515-7-8-.04" title="515-7-8-.04">Rule 515-7-8-.04 Service Quality Standards: Responsiveness to the Public Service Commission</a></li><li><a href="/GAC/515-7-8-.05" name="515-7-8-.05" title="515-7-8-.05">Rule 515-7-8-.05 Additional Service Quality Standards</a></li><li><a href="/GAC/515-7-8-.06" name="515-7-8-.06" title="515-7-8-.06">Rule 515-7-8-.06 Methodology for Establishment and Review of Benchmarks and Penalties</a></li><li><a href="/GAC/515-7-8-.07" name="515-7-8-.07" title="515-7-8-.07">Rule 515-7-8-.07 Reporting and Compliance</a></li><li><a href="/GAC/515-7-8-.08" name="515-7-8-.08" title="515-7-8-.08">Rule 515-7-8-.08 Penalties</a></li><li><a href="/GAC/515-7-8-.09" name="515-7-8-.09" title="515-7-8-.09">Rule 515-7-8-.09 Force Majeure</a></li></ul> </div> </div> <!--content ends here--> <div id="footer" class="noprint"><span class="footer">Copyright &copy; 2019 Lawriter LLC - All rights reserved.</span>| <a href="mailto:support@casemakerlegal.com?subject=Rules and Regulations of the State of Georgia">Email Us</a> | 844-838-0769 | <a href="http://livechat.casemakerlegal.com/client.php?locale=en" target="_blank" onclick="if(navigator.userAgent.toLowerCase().indexOf('opera') != -1 && window.event.preventDefault)window.event.preventDefault();this.newWindow = window.open('http://livechat.casemakerlegal.com/client.php?locale=en&url='+escape(document.location.href)+'&referrer='+escape(document.referrer), 'webim','toolbar=0,scrollbars=0,location=0,status=1,menubar=0,width=640,height=480,resizable=1');this.newWindow.focus();this.newWindow.opener=window;return false;">Live Chat</a> </div> </div> </body> </html>