Rules and Regulations of the State of Georgia
 

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  • 1. In the address bar, type about:config and press Enter.
  • 2. Click "I'll be careful, I promise" if a warning message appears.
  • 3. In the search box, search for javascript.enabled
  • 4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
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 Internet Explorer < 9
  1. On web browser menu click "Tools" and select "Internet Options"
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
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  8. Click on the "Refresh" button of the web browser to refresh the page.
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chrome Google Chrome

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  • 1. a) Click on "Menu", hover mouse on the "Settings" then hover mouse on the "Quick preferences" and mark the "Enable Javascript" checkbox.
  • 1. b) If "Menu bar" is shown click on the "Tools", hover mouse on the "Quick preferences" and mark the "Enable Javascript" checkbox.
1. a) opera10 a 1. b) opera10 b




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<xmp>.</xmp> <form name="form1" method="post" action="60-2-1?urlRedirected=yes&amp;data=admin&amp;lookingfor=60-2-1" id="form1"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKLTY5ODkwOTM2Nw8WAh4Ec3BhbQIJFgJmD2QWAgIFDw8WAh4EVGV4dAUFNSArIDRkZGTvuvfY4QBB9gDP7I1LXcqPReODIg==" /> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="EEBB6393" /> <input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION" value="/wEWCAL3/aPGAgLniKOhBALV5cpNAoa5iIEFAoznisYGAsrv5u0MAsrv4u0MAsrv3u0MCT7DUJXTKBlchpN1dsVdf3f+Foc=" /> <div class='popup'> <div class='cnt223'> <div style="margin-bottom:6px;"> <img alt="Rules and Regulations of the State of Georgia" src="/images/new.gif"/> </div> <div class="header"> Terms and Conditions of Agreement for Access to Rules and Regulations of the State of Georgia Website </div> <div class="scroll"> <p>(Note: certain features of this site have been disabled for the general public to prevent digital piracy. If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree that you will not copy, print, or download anything from this website for any commercial use. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website.</p> <p> You agree that you will not sell, will not license, and will not otherwise make available in exchange for anything of value, anything that you download, print, or copy from this site.</p> <p> You agree that you will not copy, print, or download any portion of the regulations posted on this site exceeding a single chapter of regulations for sale, license, or other transfer to a third party, except that you may quote a reasonable portion of the regulations in the course of rendering professional advice.</p> <p> If you violate this agreement, or if you access or use this website in violation of this agreement, you agree that Lawriter will suffer damages of at least $20,000. </p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." THE STATE OF GEORGIA AND LAWRITER EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND ARE NOT LIABLE TO ANY PERSON FOR ANY ERRORS IN INACCURACIES CONTAINED IN THIS WEBSITE. </p> <p> If you accept these terms enter the information below and click “I AGREE”.</p> </div> <table border="0" style="width: 810px"> <tr> </tr> <tr> <td style="vertical-align: text-top; width: 243px;"> Full Name:</td> <td style="width: 532px; vertical-align:super;"> <input name="firstName" type="text" id="firstName" class="txt" /> <span id="lbl_fname"><font color="Red"></font></span> </td> </tr> <tr><td style="width: 243px"> Human verification: <b> <span id="lblStopSpam">5 + 4</span>&nbsp;= </b></td><td style="width: 532px"> <input name="captcha" type="text" id="captcha" class="txt" /> <span id="lbl_captcha"><font color="Red"></font></span> &nbsp; <input name="sum" type="hidden" id="sum" value="9" /> </td></tr> </table> <input type="submit" name="Button1" value="I AGREE" id="Button1" disabled="disabled" /> <span id="alrtmsg"><font color="Red"></font></span> <input name="v1" type="hidden" id="v1" /> <input name="v2" type="hidden" id="v2" /> <input name="v3" type="hidden" id="v3" /> <p>Privacy Policy: the above information is for internal use only as related to this agreement and will not be sold or distributed.</p> </div> </div> </form> <html> <head runat="server"> <title>GA - GAC</title> <link href="_files/main.css" media="all" rel="Stylesheet" type="text/css" /> <link href="_files/treeview_old.css" media="all" rel="Stylesheet" type="text/css" /> <link href="/_files/popup.css" media="all" rel="stylesheet" type="text/css" /> <script type="text/javascript" src="/_files/treeview.js"></script> <script type="text/javascript" src="/_files/jquery-1.8.0.min.js"></script> <script type="text/javascript" src="/_files/jquery-1.10.2.js"></script> <script type="text/javascript" src="/_files/popup.js"></script> <script type="text/javascript" src="http://code.jquery.com/jquery-1.8.2.js"></script> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.8/jquery.min.js" /> <script type="text/javascript" src="/_files/jquery.popup.js"></script> <script type="text/javascript" src="/_files/jquery.popup.min.js"></script> <script type="text/javascript" src="/_files/ValidateForm.js"></script> <script src="https://code.jquery.com/jquery-1.11.3.js"></script> <link href="/_files/enablejs.css" rel="Stylesheet" type="text/css" /> <link href="/_files/forJavascript.css" rel="Stylesheet" type="text/css" /> <style type="text/css"> .collapse{background-image:url('/images/expcoll_right.png');} .expand{background-image:url('/images/expcoll_down.png');} </style> <script type="text/javascript"> $(document).ready(function(){ $("#History-parent").click(function(){ $("#History-Childs").toggle(); if ($('#History-parent img').hasClass('expand')) { $('#History-parent img').addClass('collapse'); $('#History-parent img').removeClass('expand'); $('#History-parent img').attr('src', '/images/expcoll_right.png'); } else { $('#History-parent img').removeClass('collapse'); $('#History-parent img').addClass('expand'); $('#History-parent img').attr('src', '/images/expcoll_down.png'); } }); $("#History-Childs").hide(); var tocnode=document.getElementById('toc-children'); if (tocnode != null) { if(tocnode.childNodes.length != 0) { document.getElementById("doc-content").style.width="72%"; document.getElementById("toc").style.width="21%"; document.getElementById("toc").style.padding="10px"; } else { document.getElementById('toc').style.display="none"; } } }); function fnsetRDVal(id) { if (id=="y") { document.getElementById("y").value="yes" document.getElementById("n").value="" } else { document.getElementById("n").value="no" document.getElementById("y").value="" } } </script> <script type="text/javascript"> function TermsCon() { var overlay = $('<div id="overlay"></div>'); overlay.show(); overlay.appendTo(document.body); $('.popup2').show(); $('#btnAgree').click(function () { $('.popup2').hide(); $("#overlay").hide(); overlay.appendTo(document.body).remove(); }); $("#btnprint").click(function () { var contents = $("#popupterms").html(); var frame1 = $('<iframe />'); frame1[0].name = "frame1"; frame1.css({ "position": "absolute", "top": "-1000000px" }); $("body").append(frame1); var frameDoc = frame1[0].contentWindow ? 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If you are an entitled government entity pursuant the Georgia Administrative Procedures Act, <a target="_new" href="http://links.casemakerlegal.com/states/GA/books/Code_of_Georgia/browse?ci=25id=gasos&amp;codesec=50-13-7&amp;title=50&amp;#50-13-7(d)">O.C.G.A.§ 50-13-7(d)</a> contact the State of Georgia's Administrative Procedures Division at 678-364-3785 to enable these features for your location.)</p> <p>To access this website, you must agree to the following: </p> <p> These terms of use are a contract between you and/or your employer (if any), and Lawriter, LLC. </p> <p> You agree not to use any web crawler, scraper, or other robot or automated program or device to obtain data from the website. </p> <p> You agree that you will not sell or license anything that you download, print, or copy from this website.</p> <p> THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS." THE STATE OF GEORGIA AND LAWRITER EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND ARE NOT LIABLE TO ANY PERSON FOR ANY ERRORS IN INACCURACIES CONTAINED IN THIS WEBSITE. </p> <p> By accessing and/or using this website, you agree to the terms and conditions above. If you do not agree to the terms and conditions above, you must cease accessing and/or using this website and destroy all material obtained from this website without your agreement. </p> </div> </div> <div class="modal-footer"> <input type="button" name="btnAgree" value="Close" id="btnAgree" class="btn-blue noprint" /> <input type="button" name="btnprint" value="Print" id="btnprint" class="btn-blue noprint" /> </div> </div> </div> <div id="main" class="noprint"> <!--class="noprint"--> <div id="header" class="noprint"> <div class="container"> <div class="terms"> NOTICE OF TERMS OF USE OF THIS WEBSITE. 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charset=UTF-16"> </HEAD> <div id="infobar"><a href="javascript:;" accesskey="r" Name="Route" title="Route" class="quickkey"><em class="mnemonic">R</em>oute </a>:<div class="searchtips" style="float:right;margin-right:10px;color: rgb(47, 79, 79);"> <a style="text-decoration:none;color: rgb(47, 79, 79);" title="search tips" name="searchtip" href="../help.aspx#searching" target="_blank"><em class="mnemonic">S</em>earch tips</a></div><ul class="breadcrumb"> <li><a href="/GAC" name="GAC" title="GAC">GA R&amp;R</a></li> <li>&raquo; <a href="/GAC/60" title="60">Department 60</a></li> <li>&raquo; <a href="/GAC/60-2" title="60-2">Chapter 60-2</a></li> <li>&raquo; Subject 60-2-1</li> </ul> </div> </div><div id="doc" class="container"> <div id="doc-content" class="content"> <h1><nllsubject>Subject 60-2-1 GEORGIA LEMON LAW</nllsubject></h1> <h2><a href="/GAC/60-2-1-.01" name="60-2-1-.01" title="60-2-1-.01">Rule 60-2-1-.01 Records</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.01(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All applications, records, correspondence, reports, and other documents or information filed with or produced to the Attorney General pursuant to the various provisions of the Act shall be maintained in accordance with approved record retention schedules, in original or other acceptable form.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.01(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A copy of any original writing or record filed with or maintained by the Attorney General pursuant to the Act may be received into evidence if the original is not readily available.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.02" name="60-2-1-.02" title="60-2-1-.02">Rule 60-2-1-.02 Definitions</a></h2> <P>All definitions contained in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-782&amp;title=10#" target="_newtab">10-1-782</a> are hereby incorporated by reference into this Chapter. Additionally, as used in this Chapter and the Georgia Lemon Law, the term:</P> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Act" or "the Act" means the Georgia Lemon Law of 2008, as set forth in Article 28 of Chapter 1 of Title 10 of the Official Code of Georgia Annotated.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Attorney General" means the Attorney General or his or her designee.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Arbitrator" means a person serving on the panel who decides the case.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Certified mechanism" or "certified informal dispute settlement mechanism" means a mechanism which has been certified by the Attorney General pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(d)" target="_newtab">10-1-785(d)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Decision maker" means the person who decides a dispute submitted to a certified mechanism.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Gross vehicle weight rating" means the gross vehicle weight rating of a vehicle specified by the manufacturer, or, if unspecified, the maximum allowable total weight of the vehicle when loaded to capacity, including the weight of the vehicle itself, all occupants, fuel, cargo, and any other miscellaneous items.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Independent technical expert" means an expert in motor vehicle mechanics who is certified by the National Institute of Automotive Service Excellence. The expert may be a volunteer or be paid by a certified mechanism, the panel, or the Attorney General, but in all respects shall be in both fact and appearance independent from a manufacturer, new motor vehicle dealer or the consumer.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(8)">(8)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Legal holiday" means all days which have been designated as public and legal holidays by the federal government and all other days designated and proclaimed by the Governor of this state as public and legal holidays.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(9)">(9)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Location that is reasonably convenient to the Georgia consumer" as it relates to the site of a hearing conducted by the panel or a certified mechanism means a neutral location within one hundred twenty (120) miles of the consumer's residence, if the consumer resides in Georgia.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(10)">(10)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Mechanism" means an informal dispute settlement mechanism established or designated by a manufacturer to hear and decide disputes.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(11)">(11)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Motor home" means the self-propelled vehicle and chassis, including but not limited to the vehicle exterior, driver and passenger compartments, and parts and components identical or similar in function to those found on any other new motor vehicle as defined at O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-782&amp;title=10#10-1-782(15)" target="_newtab">10-1-782(15)</a>, but shall not include those portions of the vehicle designated, used, or maintained primarily as living quarters, office, or commercial space.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(12)">(12)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Out of service day" means any day, including weekends and legal holidays, when a new motor vehicle is left at a manufacturer's authorized agent or designated repair facility for an examination or repair of one or more nonconformities. The number of out of service days for each visit commences the day the vehicle is brought into the repair facility for that repair work and ends the day the work is completed. However, a vehicle shall not be deemed out of service for any day it is dropped off at the repair facility after the close of business. Out of service days shall not include any day on which the vehicle is left at the repair facility exclusively for (a) the performance of routine maintenance; (b) repair of problems that are not found to be nonconformities; or (c) repair of nonconformities after the expiration of the lemon law rights period.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)">(13)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Repair attempt" means the replacement of a component or some adjustment made to correct a nonconformity. <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An examination of a reported nonconformity, without a subsequent adjustment or component replacement, may constitute a repair attempt if it is later shown that repair work was justified.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An examination or repair performed by any person not authorized by the manufacturer or its authorized agent shall not be considered a repair attempt.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the case of a motor home, if: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(c)1.">1.</a></td> <td valign="top" style="text-align:left" class="leftalign"> While traveling, the consumer goes to a repair facility for repair of a nonconformity; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(c)2.">2.</a></td> <td valign="top" style="text-align:left" class="leftalign"> That facility does not have the part(s) necessary to perform the repair; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(13)(c)3.">3.</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer elects to continue traveling and seek repair of the nonconformity at another repair facility rather than wait for the initial repair facility to obtain the necessary part, the visit to the first repair facility shall not constitute a repair attempt.</td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(14)">(14)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Repair facility that is reasonably accessible to the consumer" means: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(14)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the case of a new motor vehicle other than a motor home, a repair facility located within sixty (60) miles of the consumer's residence or the location of the new motor vehicle if not at the consumer's residence. If no repair facility is located within sixty (60) miles, "repair facility that is reasonably accessible to the consumer" means the repair facility closest to the consumer's residence or the location of the new motor vehicle if not at the consumer's residence; or</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(14)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the case of a motor home, the repair facility closest to the consumer's residence or the location of the motor home if not at the consumer's residence.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(15)">(15)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Statutory overnight delivery" shall have the meaning set forth at O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=9-10-12&amp;title=9#" target="_newtab">9-10-12</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(16)">(16)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Transfer" as used in connection with a reacquired vehicle means a change of ownership, by gift or any other means.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(17)">(17)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "Ultimate consumer" means the first person who purchases or leases a reacquired vehicle for purposes other than resale or sublease.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.02(18)">(18)</a></td> <td valign="top" style="text-align:left" class="leftalign"> "VIN" means vehicle identification number.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.03" name="60-2-1-.03" title="60-2-1-.03">Rule 60-2-1-.03 Manufacturer Reporting Responsibilities</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each manufacturer of motor vehicles sold or registered in this state must provide to the Attorney General, in writing, the name, title, mailing address, e-mail address, telephone number, and facsimile number of the manufacturer's representative or other designated representative responsible for each of the following: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Submission of owner's manuals and express warranties for current year makes and models pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-783&amp;title=10#10-1-783(c)" target="_newtab">10-1-783(c)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Submission of copies of repair orders or examination reports to the consumer, if not provided by the new motor vehicle dealer, pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-783&amp;title=10#10-1-783(d) and (e)" target="_newtab">10-1-783(d) and (e)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of the consumer's final repair request notice pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-784&amp;title=10#10-1-784(a)(2)(A)" target="_newtab">10-1-784(a)(2)(A)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of the consumer's motor vehicle repurchase or replacement request notice pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-784&amp;title=10#10-1-784(b)(1)" target="_newtab">10-1-784(b)(1)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Application for certification, if applicable, of an informal dispute settlement mechanism pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(d)" target="_newtab">10-1-785(d)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of notice of certification denial or revocation, if applicable, pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(d) and (e)" target="_newtab">10-1-785(d) and (e)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of notice that a consumer's application for arbitration has been deemed eligible pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(b)(1)" target="_newtab">10-1-786(b)(1)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of an arbitration decision sent pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(f)" target="_newtab">10-1-786(f)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of notice that a consumer appealed the decision of the new motor vehicle arbitration panel in superior court pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-787&amp;title=10#10-1-787(a)" target="_newtab">10-1-787(a)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(j)">(j)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of notice of noncompliance with an arbitration award pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-787&amp;title=10#10-1-787(d)" target="_newtab">10-1-787(d)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(k)">(k)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Submission of notice that a motor vehicle has been reacquired, resold, leased, transferred or disposed of in this state pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-790&amp;title=10#10-1-790(b) and (c)" target="_newtab">10-1-790(b) and (c)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(l)">(l)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Administration of manufacturer-dealer franchise agreement obligations pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-792&amp;title=10#10-1-792(b)" target="_newtab">10-1-792(b)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(1)(m)">(m)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Receipt of notice of a violation of the Georgia Lemon Law pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-793&amp;title=10#10-1-793(a)" target="_newtab">10-1-793(a)</a>.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each manufacturer shall provide to the Attorney General the name and address of each of its franchised dealers in this state and one copy of an owner's manual and express warranty for each make of new motor vehicles it sells in this state. This information must be updated annually.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If any information submitted pursuant to this Rule changes, the manufacturer shall provide written notice of the changes to the Attorney General within twenty (20) days. Until the Attorney General receives written notice of a change, the contact information on file with the Attorney General will be deemed correct for all notifications to the manufacturer.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.03(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any manufacturer whose new motor vehicles are first offered for sale in this state after the effective date of this Chapter shall submit the information required pursuant to this Rule within ten (10) days from the date on which its first vehicle is sold in Georgia.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.04" name="60-2-1-.04" title="60-2-1-.04">Rule 60-2-1-.04 Lemon Law Fees</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.04(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each new motor vehicle dealer shall submit the following on a quarterly basis: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.04(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> a report, on a form prescribed by the Attorney General, containing the total number of new motor vehicles sold or leased during the quarter; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.04(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> two (2) of the three (3) dollars collected for each new motor vehicle purchase or lease transaction. <P>The report shall be submitted whether or not a payment is due. Both the reports and payments shall be sent to an address designated by the Attorney General.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.04(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The new motor vehicle dealer shall retain one (1) dollar of each fee collected to cover administrative costs, including but not limited to the cost of copying and distributing to consumers the statement of lemon law rights as prescribed in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-783&amp;title=10#10-1-783(b)" target="_newtab">10-1-783(b)</a> and Rule <a title="60-2-1-.05" href="60-2-1-.05">60-2-1-.05</a>.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.05" name="60-2-1-.05" title="60-2-1-.05">Rule 60-2-1-.05 Lemon Law Rights Statement</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.05(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> At the time of each purchase or lease of a new motor vehicle, the dealer shall provide the consumer with a written statement that explains the consumer's rights under the Georgia Lemon Law. This "Lemon Law Rights Statement" shall be a form prescribed by the Attorney General.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.05(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer shall sign and date the Lemon Law Rights Statement at the time of receipt of the vehicle. The name of the dealer's representative and the date on which the Statement was delivered to the consumer shall also be printed on the Statement. The dealer shall retain a legible copy of the signed Statement at its primary place of business for a period of at least three (3) years.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.06" name="60-2-1-.06" title="60-2-1-.06">Rule 60-2-1-.06 Duties of the Manufacturer with a Certified Mechanism</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer shall include, either in its express warranty or in a separate section of materials accompanying each new motor vehicle sold or leased in Georgia, the following information about its certified mechanism: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement of the availability of its certified mechanism and that it is provided free to the consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name and address of its certified mechanism and a telephone number that consumers may use without charge;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement of the requirement that the consumer must resort to its certified mechanism before requesting arbitration pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#" target="_newtab">10-1-786</a>;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the consumer must file a claim with the manufacturer's certified mechanism no later than one (1) year after expiration of the lemon law rights period;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A brief description of its certified mechanism's procedures, including the consumer's right to request and receive an oral hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the certified mechanism has forty (40) days to decide the dispute and that the decision of its certified mechanism is binding on the manufacturer, but not on the consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The types of information that its certified mechanism may require for the prompt resolution of disputes;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Either a form addressed to its certified mechanism containing spaces for the information which the certified mechanism may require for prompt resolution of disputes or a telephone number for the certified mechanism which consumers may use without charge; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(1)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement indicating where additional information on its certified mechanism can be found in materials accompanying the new motor vehicle. <P>This information shall be displayed in a clear and conspicuous manner.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.06(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer shall respond fully and promptly to reasonable requests made by its certified mechanism for information necessary to hear and decide the dispute; comply with any requirements imposed by its certified mechanism; adhere to all terms indicated in its program summary; and perform any obligations ordered in decisions rendered by its certified mechanism.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.07" name="60-2-1-.07" title="60-2-1-.07">Rule 60-2-1-.07 Certified Mechanism Organization</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall be funded and competently staffed at a level sufficient to ensure fair and expeditious resolution of all disputes. Consumers shall not be charged any fee for use of the certified mechanism.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer and the certified mechanism shall take all steps necessary to ensure that the certified mechanism's decision makers and staff are sufficiently insulated from, free from any influence of, and independent of the manufacturer.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> No decision maker or staff shall be a party to the dispute, an employee or agent of a party, a person who is currently a party in any legal action relating to a motor vehicle, or a person currently involved in the manufacturer, distribution, sale or lease of motor vehicles.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(3)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All decision makers initially shall be trained by the certified mechanism in the application of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-780&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-780</a><I>et seq.</I> and this Chapter prior to hearing any dispute. Thereafter, decision makers shall receive continuing training at least once every three (3) years. No person performing the training shall be involved currently in the manufacture, distribution, sale or lease of motor vehicles.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(3)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Training sessions shall be conducted at a location within the state of Georgia. The certified mechanism shall notify the Attorney General at least thirty (30) days in advance of the date, time and location of any scheduled training session. The certified mechanism shall send the Attorney General a copy of the agenda and training materials. The agenda and training materials must be received by the Attorney General at least seven (7) days prior to the training session.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(3)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall maintain records identifying the name and qualifications of the person(s) performing the training, and the names of the person(s) receiving the training, and the date, time and location of the training. The records shall be retained for a period of at least three (3) years from the training date.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.07(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall provide to the Attorney General, upon request, the names and qualifications of all decision makers.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.08" name="60-2-1-.08" title="60-2-1-.08">Rule 60-2-1-.08 Certified Mechanism Dispute Resolution Procedures</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall establish written procedures for resolution of disputes. The procedures shall include, at a minimum, those items specified below: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall immediately inform both the manufacturer and the consumer of the filing of a dispute. Filing is deemed to have occurred when the consumer has provided the certified mechanism with his or her name and address, the vehicle year, make, model and VIN, and a statement as to the nature of the problem or other complaint;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall investigate, gather and organize all information necessary for a fair and expeditious decision. The certified mechanism shall not require any information not reasonably necessary to decide the dispute;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> When potentially relevant information submitted by or on behalf of a party, by an independent technical expert or by another source, tends to contradict information submitted by the other party, the certified mechanism shall clearly, accurately, and completely disclose to both parties the contradictory information and its source, and shall provide both parties a reasonable opportunity to explain or rebut the information and to submit additional materials;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall decide the dispute as expeditiously as possible, but at least within forty (40) days of the filing of the dispute;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the dispute is settled, the terms of the settlement agreement shall be reduced to writing. The manufacturer shall perform its obligations under the settlement agreement within thirty (30) days of the date of the settlement, unless the consumer consents, in writing, to a later performance date;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the dispute is not settled, it shall be decided by the certified mechanism. The consumer shall have the right to present evidence relating to the dispute in writing, or to make an oral presentation, either in person, by telephone, or, if available, by video conference or other form of transmission. If the consumer submits evidence of and/or facts relating to the dispute in writing, the manufacturer shall submit its response in writing. If the consumer elects to make an in-person oral presentation, the hearing will be held at a location that is reasonably convenient to the Georgia consumer. If the consumer elects to make an in-person oral presentation and the manufacturer elects to participate by telephone, the certified mechanism shall notify the consumer that he or she has the same opportunity to participate by telephone;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer elects to make an oral presentation, the certified mechanism shall inform the parties of the date, time and place for the hearing, and provide an explanation of the hearing process, including both parties' rights to bring witnesses and/or counsel;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Based upon the information gathered by the certified mechanism and evidence presented at an oral hearing, if applicable, the decision maker(s) shall: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)1.">1.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Determine: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)1.(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Whether the new motor vehicle has a nonconformity, and, if so,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)1.(ii)">(ii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Whether the manufacturer had a reasonable number of attempts to correct the nonconformity, and, if so,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)1.(iii)">(iii)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Whether the manufacturer was given a final opportunity to repair the nonconformity if required by law, but failed to correct the nonconformity during the final opportunity. Notwithstanding anything contained herein to the contrary, no final attempt to repair is required if a vehicle that was purchased on or after January 1, 2009 was out of service by reason of repair of one or more nonconformities for a cumulative total of thirty (30) days within the lemon law rights period.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)2.">2.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Upon an affirmative determination of the elements specified in subsection (h)1, award the consumer any remedies appropriate under the circumstances, which may include, but shall not be limited to, the relief provided for under O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-784&amp;title=10#10-1-784(b)" target="_newtab">10-1-784(b)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(h)3.">3.</a></td> <td valign="top" style="text-align:left" class="leftalign"> Upon a determination that the consumer failed to demonstrate either the elements specified in subsection (h)1, award the consumer any other remedy appropriate under the circumstances or dismiss the dispute.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision maker(s) shall prepare a written decision reflecting his or her findings. The decision, copies of which shall be sent to both parties and the Attorney General, shall include the following: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)1.">1.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A summary of any relevant and material evidence to support the determination made regarding those elements specified in subsection (h) of this Rule;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)2.">2.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A description of the relief awarded, which shall contain, as appropriate, an itemization of any refund awarded, including, but not limited to, any incidental costs, collateral charges, or reasonable offset for use; or, a description of a replacement vehicle and an itemization of costs or charges; or a description of any other remedy awarded to the consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)3.">3.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A specific time period, not to exceed thirty (30) days, within which the manufacturer is required to comply with the award;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)4.">4.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the decision is binding upon the manufacturer, but not on the consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)5.">5.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the consumer has twenty (20) days from the date of receipt of the decision to accept or reject it;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)6.">6.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that if the decision is accepted, but the manufacturer fails to comply with the terms of the decision, or if the decision is rejected, the consumer may still pursue the remedy of a repurchase or replacement of the vehicle by timely requesting arbitration with the Attorney General. The statement shall explain the time within which the arbitration application is required to be filed; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(i)7.">7.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that the consumer may obtain, at a reasonable cost, copies of all documents held by the certified mechanism relating to the dispute;</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(j)">(j)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer shall have twenty (20) days from his or her receipt of the decision to notify the certified mechanism whether the decision is accepted or rejected. The date on which notice is sent, as shown by a postmark or other receipt, is deemed to be the date of notice to the certified mechanism;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(k)">(k)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer accepts an award, the manufacturer shall have up to thirty (30) days from the date it receives notice of the consumer's acceptance to comply, unless a shorter period is specified in the decision;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(l)">(l)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer has been directed to perform any obligations, either as part of a settlement agreed to or as a result of a decision, the certified mechanism shall ascertain from the consumer within fourteen (14) days of the date for performance whether performance has occurred;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(m)">(m)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The requirement that a consumer resort to a certified mechanism prior to a request for arbitration with the Attorney General pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(a)" target="_newtab">10-1-786(a)</a>shall be satisfied if a decision has not been rendered by the certified mechanism within forty (40) days from the date of the filing of the dispute with the certified mechanism; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(1)(n)">(n)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision of a certified mechanism shall be binding on the manufacturer, but not the consumer. <P>A copy of the written procedures shall be provided to the consumer at no cost after the certified mechanism receives notice of the dispute, or to any person upon request, at a reasonable cost.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.08(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision maker(s) may request an inspection of the consumer's motor vehicle. An inspection may be performed by the decision maker or an independent technical expert. An inspection, which may include a test drive, examination or diagnosis of the vehicle, shall be conducted at a mutually agreeable time and place. The consumer shall be informed in writing that an inspection is voluntary. The failure of the consumer to provide the motor vehicle for inspection shall not extend the time period in which a certified mechanism has to render a decision.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.09" name="60-2-1-.09" title="60-2-1-.09">Rule 60-2-1-.09 Certified Mechanism Records</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall maintain records on each dispute received. The records shall include: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Name, address and phone number of the consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Name, address and phone number of the manufacturer's contact person;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The date of receipt of notice of the dispute and the year, make, model and VIN of the motor vehicle involved in the dispute;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All letters or other written documents submitted by either party;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name and qualifications of any independent technical expert used to perform a vehicle inspection;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All other evidence relating to the dispute collected by the certified mechanism and available to the decision maker;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The date of any withdrawal or settlement and, if applicable, a copy of the settlement;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision issued, including information as to date, time, and place of the hearing, the identity of the decision maker(s) and the date of the decision;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A copy of the decision, any correspondence notifying the parties of the decision and the consumer's acceptance or rejection of the decision;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(j)">(j)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of follow-up letters (or summaries of relevant and material portions of follow-up telephone calls) to both parties and responses thereto; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(1)(k)">(k)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any other documents and communications (or summaries of relevant and material portions of oral communications) relating to the dispute.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All records that are required to be maintained under this Rule shall be retained for at least three (3) years after final disposition of the dispute.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.09(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall maintain a list of all motor vehicles repurchased or replaced by the manufacturer. The list shall contain: consumer name and address; vehicle make, model and year; and the VIN. A copy of the list shall be submitted to the Attorney General by January 10 and July 10 of each year.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.10" name="60-2-1-.10" title="60-2-1-.10">Rule 60-2-1-.10 Certified Mechanism Reports</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall compile statistics annually for each manufacturer for which it has been certified. The statistics shall be indexed by manufacturer and compiled for all disputes received between January 1 and December 31 each year.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The statistics compiled by the certified mechanism shall show the number of disputes received during the year and the status of those disputes as of year end. The statistics shall show number and percent of disputes in each of the following categories: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> No jurisdiction;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Withdrawn;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Settled, vehicle repurchased;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Settled, vehicle replaced;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Settled, vehicle repaired;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Settled, other remedy;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Decided, vehicle repurchased;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Decided, vehicle replaced;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Decided, vehicle repaired;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(j)">(j)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Decided, other remedy;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(k)">(k)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Decided, no award; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(2)(l)">(l)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Pending at the end of the year.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall compile statistics which show the number and percent of settled disputes: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(3)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> complied with by the manufacturer; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(3)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> not complied with by the manufacturer.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall compile statistics which show the number and percent of disputes decided: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(4)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> within forty (40) days from the date of filing; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(4)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> forty-one (41) days or more from the date of filing.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall compile statistics which show the number and percent of: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(5)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> decisions accepted by consumers;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(5)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> decisions rejected by consumers; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(5)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> decisions as to which acceptance or rejection is pending.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall compile statistics which show the number and percent of decisions accepted by consumers: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(6)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> that were complied with by the manufacturer within the time period specified in the decision;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(6)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> that were complied with by the manufacturer after expiration of the time period specified in the decision;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(6)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> that were not complied with by manufacturer; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(6)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> as to which the time for compliance has not yet expired.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> By May 1, the certified mechanism shall submit to the Attorney General an annual report containing these statistics for the preceding calendar year.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.10(8)">(8)</a></td> <td valign="top" style="text-align:left" class="leftalign"> By July 1, the certified mechanism shall submit to the Attorney General a copy of the annual audit performed for the preceding calendar year pursuant to 16 CFR Part 703.7.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.11" name="60-2-1-.11" title="60-2-1-.11">Rule 60-2-1-.11 Certified Mechanism Openness of Records and Proceedings</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism proceedings to hear and decide disputes shall be open to observers on reasonable and nondiscriminatory terms.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall establish written policies and procedures with regard to record retention and production. The policy shall be applied uniformly to all such requests for access to or copies of such records.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The statistical summaries compiled by the certified mechanism pursuant to Rule <a title="60-2-1-.10" href="60-2-1-.10">60-2-1-.10</a> shall be made available to any person for inspection and copying.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall make available to any person upon demand, at no cost, information relating to the general qualifications of any decision maker or independent technical expert.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The certified mechanism shall provide upon request by any party access to and copies of the records relating to the party's dispute. The certified mechanism may charge a reasonable cost for copies.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.11(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All records required to be retained by the certified mechanism shall be accessible to the Attorney General either electronically or located in the state of Georgia, and shall be available to the Attorney General at no cost.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.12" name="60-2-1-.12" title="60-2-1-.12">Rule 60-2-1-.12 Certification and Recertification Process for Certified Mechanism</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any manufacturer seeking certification of a mechanism under O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(d)" target="_newtab">10-1-785(d)</a>shall submit an application for certification to the Attorney General. The application shall include the following: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, address and telephone number of the mechanism;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, title, mailing address, e-mail address, telephone number and facsimile number of the representative for the mechanism responsible for submitting the application information;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The address and telephone number of the Georgia location at which the mechanism records not electronically accessible to the Attorney General will be stored;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The address and telephone number of all temporary or permanent locations in the state of Georgia at which the mechanism will hear and decide disputes;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The mechanism's written dispute resolution procedures, including those required under Rule <a title="60-2-1-.08" href="60-2-1-.08">60-2-1-.08</a>;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The vehicle makes about which the mechanism is authorized to hear and decide disputes;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The program summary that the mechanism will utilize in deciding disputes; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of all forms, form letters, written materials and any other standard materials that will be provided to, or completed by, the consumer, the manufacturer, the decision maker, the independent technical expert or any other person or source providing information in regard to a dispute. <P>The Attorney General may require additional information from a manufacturer.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Attorney General shall review the manufacturer's application and any other relevant information. Following said review, the Attorney General shall either: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Certify the mechanism for the manufacturer for a specified period not to exceed three (3) years; or,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notify the manufacturer in writing that certification is not approved. The written notice shall identify the basis on which certification was withheld and set forth a time period within which the manufacturer may take corrective action and supplement its application to reflect that action. If the Attorney General's concerns are resolved within the specified period and no other concerns are identified, the Attorney General shall certify the mechanism. If, by the end of the specified period, the manufacturer has not resolved the concerns, but has shown good cause why the concerns have not been resolved, the Attorney General may extend the period. If, by the end of the specified period and any extension thereof, the manufacturer has not resolved the concerns, the Attorney General shall notify the manufacturer in writing that certification is denied. If certification is denied, the written notice shall indicate the reason(s) for denial. The manufacturer has ten (10) days from the receipt of the notice to submit a written request for a hearing if it elects to contest the denial. A request is submitted on the date it is faxed, placed in the United States mail, or sent by statutory overnight delivery. The manufacturer shall have the burden of proof as to compliance with this time frame.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> During the period of certification, any substantive changes made to a certified mechanism's written materials shall be submitted to the Attorney General for approval prior to implementation.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer seeking to renew certification of its mechanism shall submit a new application for certification to the Attorney General at least ninety (90) days prior to the expiration of the current certification period. The Attorney General shall review both the manufacturer's application and the manufacturer's and the mechanism's performance during the existing certification period. Following the review, the Attorney General shall either: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(4)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Renew the certification for a specified period not to exceed three (3) years; or</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(4)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notify the manufacturer in writing that certification is not approved. The written notice shall identify the basis on which certification was withheld and set forth a time period within which the manufacturer may take corrective action and supplement its application to reflect that action. If the Attorney General's concerns are resolved and no other concerns are identified, the Attorney General shall certify the mechanism. If, by the end of the specified period, the manufacturer has not resolved the concerns, but has shown good cause why the concerns have not been resolved, the Attorney General may extend the period. If, by the end of the specified period and any extension thereof, the manufacturer has not resolved the concerns, the Attorney General shall notify the manufacturer in writing that certification is denied. If certification is denied, the written notice shall indicate the reason(s) for denial. The manufacturer has ten (10) days from the receipt of the notice to submit a written request for a hearing if it elects to contest the denial. A request is submitted on the date it is faxed, placed in the United States mail, or sent by statutory overnight delivery. The manufacturer shall have the burden of proof as to compliance with this time frame.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer submits a timely request for hearing, a hearing shall be held in accordance with O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(f)" target="_newtab">10-1-785(f)</a>. The mechanism shall remain certified until the end of the existing term of certification, or any extension thereof, whichever occurs last.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(6)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General denies an application for certification or certification renewal and the denial is not timely contested by the manufacturer, the manufacturer may not reapply for certification of any mechanism for a period of one (1) year from the date of denial.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.12(6)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General denies an application for certification or certification renewal and the denial is upheld, the manufacturer may not reapply for certification of any mechanism for a period of one (1) year from the date of the final action regarding the denial.</td> </tr> </table> </td> </tr> </table> <h2><a href="/GAC/60-2-1-.13" name="60-2-1-.13" title="60-2-1-.13">Rule 60-2-1-.13 Revocation of Certification of Certified Mechanism</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General believes or has cause to believe that a certified mechanism is not in compliance with O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-780&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-780</a><I>et seq.</I> or this Chapter, the Attorney General shall notify both the manufacturer and the certified mechanism, in writing, of his or her allegations of noncompliance. The notice shall specify a time period within which the manufacturer or its certified mechanism must correct the deficiencies.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Attorney General may, in his or her discretion, extend the time period for correction of the deficiency.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the deficiency or deficiencies have not been corrected and the manufacturer cannot show good cause why they were not corrected within the allotted time period, the Attorney General shall notify the manufacturer and its certified mechanism, in writing, of his or her intent to revoke certification. The written notice shall specify the areas of noncompliance and inform the manufacturer that it has ten (10) days from the receipt of the notice to submit a written request for hearing if it elects to contest the Attorney General's revocation. A request is "submitted" on the date it is faxed, placed in the United States mail, or sent by statutory overnight delivery. The manufacturer shall have the burden of proof as to compliance with this time frame.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer fails to request the hearing within the ten (10) day period, the Attorney General shall issue a written order revoking certification of the mechanism. A copy of the order shall be sent to the manufacturer and the mechanism.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer submits a timely request for hearing, a hearing shall be held in accordance with O.C.G.A § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-785&amp;title=10#10-1-785(1)" target="_newtab">10-1-785(1)</a>. The mechanism shall remain certified until an order of revocation is issued or until the end of the existing term of certification or any extension thereof, whichever occurs first.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.13(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the certification of the manufacturer's mechanism is revoked, the manufacturer may not reapply for certification of any mechanism for a period of one (1) year from the date of revocation.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.14" name="60-2-1-.14" title="60-2-1-.14">Rule 60-2-1-.14 Prior Resort to Mechanism</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General revokes or denies the renewal of a mechanism's certification, or a manufacturer voluntarily discontinues use of its certified mechanism, a consumer may remove his or her pending dispute from the mechanism and apply for arbitration pursuant O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(a)" target="_newtab">10-1-786(a)</a>, provided that the arbitration application is filed within sixty (60) days from the date the consumer receives notice from the manufacturer in accordance with subsection (2) or one (1) year from the expiration of the lemon law rights period, whichever occurs later.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General revokes or denies the renewal of a mechanism's certification, or a manufacturer voluntarily discontinues use of its certified mechanism, the manufacturer shall send written notice, by certified mail, return receipt requested, to all consumers with disputes pending with the mechanism that: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The mechanism is no longer functioning as a certified mechanism for that manufacturer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer is no longer required to resort to a mechanism;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer may elect to have the dispute removed from the mechanism;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer may pursue the remedy of a repurchase or replacement of the vehicle by requesting arbitration; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(2)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitration application must be filed with the Attorney General by no later than sixty (60) days from the date the consumer received the notice from the manufacturer, or one (1) year from the date of the expiration of the lemon law rights period, whichever occurs later. <P>A copy of the notice must be sent to the Attorney General by the manufacturer.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Within ninety (90) days of the date on which certification of the manufacturer's mechanism is voluntarily withdrawn, revoked or not renewed, the manufacturer shall modify or remove any reference to the certified mechanism and the certified mechanism requirement from the materials provided to consumers pursuant to Rule <a title="60-2-1-.06" href="60-2-1-.06">60-2-1-.06</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a manufacturer's mechanism is certified after a consumer has purchased or leased a new motor vehicle, but before the manufacturer receives the consumer's request to repurchase or replace the vehicle pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-784&amp;title=10#10-1-784(b)" target="_newtab">10-1-784(b)</a>, the consumer shall be required to submit the dispute to the certified mechanism prior to requesting an arbitration. The manufacturer shall, within twenty (20) days: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(4)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Notify the consumer in writing of the requirement that the dispute be submitted to the certified mechanism, and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.14(4)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Provide the information required by Rule <a title="60-2-1-.06" href="60-2-1-.06">60-2-1-.06</a>.</td> </tr> </table> </td> </tr> </table> <h2><a href="/GAC/60-2-1-.15" name="60-2-1-.15" title="60-2-1-.15">Rule 60-2-1-.15 Arbitration Application</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Attorney General shall create and adopt an application form, to be completed by the consumer in requesting arbitration. This application may require consumer consent to the release of information by third parties. The application may be obtained by the consumer from the Attorney General upon request. The consumer shall file the completed application and supporting documents with the Attorney General.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Attorney General shall forward eligible applications and supporting documents to the panel. The period within which a hearing is to be conducted pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(d)" target="_newtab">10-1-786(d)</a>shall commence on the date that the application is forwarded.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If an application is incomplete, the Attorney General shall notify the consumer. In the event a consumer does not have or cannot obtain necessary documentation, the Attorney General may accept a written statement providing the necessary information and explaining the absence of the documentation.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer fails to file a completed application, including all necessary documentation, within ninety (90) days of the Attorney General's notice, the application shall be deemed ineligible. The Attorney General, in his or her discretion, may extend the ninety (90) days for good cause shown.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General rejects an application as ineligible, the consumer shall be notified, in writing, of the rejection and the reason(s) for it. Each of the following shall be grounds for a determination of ineligibility: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The application was filed more than one (1) year from the expiration of the lemon law rights period or more than sixty (60) days from the conclusion of a certified mechanism's proceeding, whichever occurs later;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The person seeking arbitration does not meet the definition of a consumer;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The vehicle does not meet the definition of a new motor vehicle;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer was not allowed a reasonable number of attempts to repair the nonconformity during the lemon law rights period;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer no longer has possession of the vehicle and cannot reacquire it;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The application was initially determined to be incomplete by the Attorney General and the consumer failed to take corrective actions for reconsideration of eligibility as required by the Attorney General; or</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(5)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any other reason that would render the application ineligible for arbitration.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General rejects an application as ineligible, the consumer may appeal the determination of ineligibility. Notice of appeal shall be given, in writing, to the Attorney General within ninety (90) days of the date of the determination of ineligibility. The appeal shall be forwarded to the panel and assigned to an arbitrator or arbitrators.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.15(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer's application is rejected as ineligible, the consumer, in lieu of an appeal, may file a new state arbitration application if the time period provided in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(a)" target="_newtab">10-1-786(a)</a>has not expired.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.16" name="60-2-1-.16" title="60-2-1-.16">Rule 60-2-1-.16 Notice of Arbitration</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.16(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Following receipt of an eligible state arbitration application, the panel shall assign a case number and notify the consumer and manufacturer by statutory overnight delivery or by certified mail, return receipt requested, that the case has been deemed eligible for arbitration. <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.16(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer is a lessee, the notice shall inform the consumer that the lessor must be notified in writing that the dispute has been deemed eligible for arbitration.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.16(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The notice to the manufacturer shall include a complete copy of the consumer's state arbitration application.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.16(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The Attorney General shall create and adopt forms, which may be amended from time to time in the Attorney General's discretion, to be utilized by the parties to the arbitration. The forms shall include, but not be limited to, a "Manufacturer's Statement Form," "Manufacturer's Pre-hearing Information Sheet", and "Consumers Pre-Hearing Information Sheet". Copies of these forms shall be sent to the parties by the panel.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.17" name="60-2-1-.17" title="60-2-1-.17">Rule 60-2-1-.17 Manufacturer's Statement Form</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer's statement form shall be answered completely and filed with the panel. Copies of the manufacturer's statement shall be sent to the consumer. The panel and the consumer must receive the manufacturer's statement no later than twenty (20) days from the manufacturer's receipt of notice of arbitration. The manufacturer's statement form shall require the manufacturer to provide, at a minimum, the following information: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement, if applicable, that the manufacturer has elected to assert no defense and hereby offers to repurchase or replace the vehicle in accordance with the provisions of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-784&amp;title=10#10-1-784(b)" target="_newtab">10-1-784(b)</a>; or,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)1.">1.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement of any defenses and any legal or factual issues to be raised at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)2.">2.</a></td> <td valign="top" style="text-align:left" class="leftalign"> A request to examine the vehicle, if desired, as provided in Rule <a title="60-2-1-.19" href="60-2-1-.19">60-2-1-.19</a>;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)3.">3.</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, mailing address, e-mail address, and phone number of the attorney who will represent the manufacturer at the hearing, if the manufacturer will be represented by an attorney;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)4.">4.</a></td> <td valign="top" style="text-align:left" class="leftalign"> An affirmation that the manufacturer has sent a copy of the completed manufacturer's statement form to the consumer and the date on which it was sent; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(1)(b)5.">5.</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the case involves a motor home and two manufacturers, an affirmation that the manufacturer has sent a copy of the completed manufacturer's statement form to the other manufacturer and the date of submission.</td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer should carefully review the consumer's application and supporting documents before identifying defenses and legal or factual issues it intends to raise at the arbitration hearing. The manufacturer shall have a good faith basis for each defense or issue asserted.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer may amend its statement to delete defenses or issues or add newly discovered defenses or issues. The amended statement must be received by the panel, the consumer, and all other parties, if any, at least five (5) days prior to the date of the hearing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.17(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) may refuse to consider any defense or issue that was not raised by the manufacturer or received by the parties or the panel in a timely manner.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.18" name="60-2-1-.18" title="60-2-1-.18">Rule 60-2-1-.18 Arbitration Hearing Notice</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The panel will make every effort to schedule an arbitration hearing within forty (40) days from the date an application was deemed eligible by the Attorney General. The panel will notify all parties of the hearing at least fourteen (14) days prior to the date of the hearing. The notice, at a minimum, shall include: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement of the date, time and place of the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name of the arbitrator(s) to whom the case has been assigned;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that any ex parte communication with the arbitrator(s) about any matter concerning the case is prohibited;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The legal authority and jurisdiction under which the hearing is to be held;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A statement that failure to attend the hearing may result in a dismissal of the case or a decision in favor of the opposing party; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name and address of the panel representative to whom all motions, requests, or other correspondence concerning the hearing should be directed.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.18(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If notice is not provided as required by this Rule, but all parties appear at the hearing, the arbitrator or chairperson shall inquire on the record whether the party or parties who failed to receive proper notice will waive the right to proper notice. If an affected party refuses to consent to a waiver, the hearing will be rescheduled. All parties shall be given proper notice of the rescheduled hearing.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.19" name="60-2-1-.19" title="60-2-1-.19">Rule 60-2-1-.19 Manufacturer's Examination of the Vehicle</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.19(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer may perform an examination, which may include a test drive and necessary testing of the vehicle, to aid in the preparation of its defense, provided the consumer receives timely notice of the request pursuant to Rule <a title="60-2-1-.17(1)(b)2" href="60-2-1-.17#60-2-1-.17(1)(b)2">60-2-1-.17(1)(b)2</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.19(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer examines the vehicle, it shall not adjust, remove or replace any part or component or attempt to repair the vehicle. A detailed written report containing a complete description of any examination(s) performed, a recitation of all data gathered or generated during the examination(s), and any conclusion(s) reached as a result of any examination(s) shall be prepared. A copy of the report shall be provided to the panel, the consumer and all other parties, if any, as soon as possible, but in no event later than five (5) days before the date of the hearing. If the manufacturer fails to comply with any part of this subsection, evidence or testimony related to the manufacturer's examination may be limited or excluded by the arbitrator(s) at the hearing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.19(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The examination shall occur at a time and place that are convenient for the consumer. If the nonconformity is alleged to be a serious safety defect, the manufacturer shall be required to either conduct the examination at the location of the vehicle or tow the vehicle to the examination site and return it to the original location within twenty-four (24) hours. The consumer has the right to be present during the examination, unless the consumer waives the right in writing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.19(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer and consumer cannot mutually agree on a time and place for the manufacturer's examination, either party may file a written request asking the arbitrator(s) to determine the time and place for an examination. The arbitrator(s) may convene a telephone hearing with the parties for the purpose of resolving any issue relating to an examination.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.19(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer's examination of the vehicle reveals any issues or defenses not previously raised in the manufacturer's statement, the manufacturer shall file an amended statement with the panel. Copies of the amended statement shall be sent to the consumer, and all other parties, if any. The panel and all parties must receive the amended statement at least five (5) days prior to the date of the hearing.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.20" name="60-2-1-.20" title="60-2-1-.20">Rule 60-2-1-.20 Discovery</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Either the consumer or the manufacturer may obtain copies of documents or information in the possession of the opposing party by making a written request to the opposing party for the documents or information. The opposing party shall provide the documents or information as soon as possible, provided: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> It has the documents and/or information in its possession or can readily retrieve or compile them; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The requested documents and/or information are germane to the case and compliance with the request would not be unduly burdensome.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the documents and/or information are not provided to the requesting party, the party may write to the panel and request that the arbitrator direct the documents or information be produced. The arbitrator shall direct the opposing party to produce the documents or information if: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(2)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Compliance with the request comports with the provisions of subsection (1);</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(2)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The documents and/or information can be made available to the panel and the requesting party prior to hearing; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(2)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator believes the documents or information will reasonably assist him or her in deciding the case. <P>The arbitrator may convene a telephone hearing with the parties for purposes of making a determination pursuant to this paragraph.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.20(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a party does not comply, or show good cause why it could not comply, with the arbitrator's direction to produce the documents or information, the arbitrator(s), when deciding the case, may draw a negative inference concerning any issue involving such documents or information.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.21" name="60-2-1-.21" title="60-2-1-.21">Rule 60-2-1-.21 Subpoena of Witnesses</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any party to an arbitration may request that the arbitrator(s) issue a subpoena to compel the attendance of, or compel production of documents by, a witness. The requesting party shall make such request in writing and shall state, at a minimum, the following: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name of the requesting party;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, street address and mailing address of the witness;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The purpose for which the testimony of the witness or production of documents is sought;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The address at which the subpoena shall be served;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The date, time and place of the hearing; and,</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A detailed description of any documents to be provided by the witness at the hearing.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The subpoena shall be approved by the arbitrator(s) if it can be issued sufficiently in advance of the scheduled hearing to allow service at least five (5) days before the hearing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The party requesting the subpoena shall be responsible for service and for providing proof of service to the arbitrator(s). Service may be made by certified mail to the witness, return receipt requested, or by personal delivery to the witness by any person authorized by law to serve process or by any person who is not a party to the case and who is at least eighteen (18) years of age. Proof of service shall be evidenced by the signature of the witness or by affidavit of the person making service that the witness was served.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.21(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The party requesting the subpoena shall be required to pay the cost of service. If the subpoena seeks the attendance of a witness who resides outside the county where the hearing will be held, service of the subpoena must be accompanied by the tender of a fee computed in the same manner as prescribed by law in civil cases in superior court. The fee shall be paid by check to the witness.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.22" name="60-2-1-.22" title="60-2-1-.22">Rule 60-2-1-.22 Consumer's Pre-hearing Information Sheet</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer's pre-hearing information form shall be answered completely and filed with the panel. Copies shall be sent to the manufacturer and all other parties, if any. The panel and all parties must receive the consumer's pre-hearing information form no later than five (5) days prior to the date of hearing. The form shall require production of, at a minimum, the following documents and information: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, mailing address and daytime phone number of any person(s) the consumer plans to call as a witness at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of any affidavits or written testimony submitted by any expert, witness or other person who will not be present at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of any documentary evidence not filed with the state arbitration application that the consumer plans to present at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of all receipts, invoices or other statements the consumer intends to submit at the hearing regarding incidental costs, collateral charges, attorney's fees and technical or expert witness fees;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, address, and phone number of any interpreter the consumer will be bringing to the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, mailing address, e-mail address, and phone number of any attorney who will represent the consumer at the hearing, if different from, or not included on, the state arbitration application;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer is a lessee, proof that the consumer notified the lessor of the pending arbitration;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(h)">(h)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the title to the vehicle is secured by a lienholder, a dated statement from the lienholder indicating the amount to pay off the loan as of a certain date; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(1)(i)">(i)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A request to have the arbitrator(s) examine and/or test drive the vehicle at the hearing, if the consumer so requests.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.22(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer's completed pre-hearing information form, along with all attachments, is not received by the panel, the manufacturer, and all other parties, if any, by at least five (5) days prior to the date of the hearing, the arbitrator(s) may limit or exclude the consumer's use of information, documents or witnesses at the hearing.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.23" name="60-2-1-.23" title="60-2-1-.23">Rule 60-2-1-.23 Manufacturer's Pre-hearing Information Sheet</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer's pre-hearing information form shall be answered completely and filed with the panel. Copies shall be sent to the consumer and all other parties, if any. The panel and all parties must receive the manufacturer's pre-hearing information form no later than five (5) days prior to the date of the hearing. The form shall require production of, at a minimum, the following documents and information: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, title, business address and daytime phone number of the manufacturer's representative(s) who will participate at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, title, business address and daytime phone number of any person(s) the manufacturer plans to call as a witness at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of any affidavits or written testimony submitted by any expert, witness or other person who will not be present at the hearing;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, mailing address, e-mail address, and phone number of any attorney who will represent the manufacturer at the hearing, if different from, or not included on, the manufacturer's statement form;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of all service records for the consumer's vehicle, including dealer-generated work orders containing notes made thereon;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Copies of any recall notices or technical service bulletins issued by the manufacturer which relate to the year, make, model or type of vehicle and to any alleged nonconformity which is the subject of the consumer's arbitration application; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A request to have the arbitrator(s) examine and/or test drive the vehicle at the hearing, if the manufacturer so requests.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.23(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the manufacturer's completed pre-hearing information form, along with all attachments, is not received by the panel, the consumer and all other parties, if any, by at least five (5) days prior to the date of the hearing, the arbitrator(s) may limit or exclude the manufacturer's use of information, documents or witnesses at the hearing.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.24" name="60-2-1-.24" title="60-2-1-.24">Rule 60-2-1-.24 Notice to Lessor and Request for Documents</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.24(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a lessor has timely petitioned to be a party to the arbitration proceeding pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(c)" target="_newtab">10-1-786(c)</a>, the lessor shall be notified of the arbitration hearing as provided in Rule <a title="60-2-1-.18(1)" href="60-2-1-.18#60-2-1-.18(1)">60-2-1-.18(1)</a> and requested to provide, at a minimum, the following documents and information: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.24(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the lessee is seeking a replacement vehicle, a good faith estimate of the charges that the lessor and the lessee will each incur as a result of the replacement transaction;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.24(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the lessee is seeking a repurchase award, a copy of the lease agreement indicating the adjusted capitalized cost of the new motor vehicle, a payment history, and any evidence, if applicable, that the lessee has failed to meet any of the existing terms of the lease agreement, and the amount of money owed by the lessee to the lessor as a result of such failure(s); and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.24(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The name, mailing address, e-mail address, and phone number of any attorney who will represent the lessor at the hearing. <P>The lessor's information and documents shall be filed with the panel. Copies shall be sent to all parties. The panel and all parties must receive the lessor's information and documents no later than five (5) days prior to the date of the hearing.</P> </td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.24(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the lessor's information and documents are not received by the panel, the consumer, the manufacturer, and all other parties, if any, by at least five (5) days prior to the date of the hearing, the arbitrator(s) may limit or exclude the lessor's use of the information or documents at the hearing.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.25" name="60-2-1-.25" title="60-2-1-.25">Rule 60-2-1-.25 Withdrawal of Arbitration Request</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.25(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A consumer may withdraw his or her request for arbitration as provided below. A withdrawal request can be made by telephone, but it must be confirmed in writing thereafter. The written withdrawal request, which must be signed by the consumer and the attorney of record, if any, shall be sent to the panel with a copy to all parties.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.25(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the panel receives a request for withdrawal from the consumer no later than two (2) business days prior to the day of the hearing, it shall be granted without prejudice. The request for arbitration will remain open for ninety (90) days after a dismissal without prejudice, during which the consumer may request in writing that the arbitration process begin again. After the ninety (90) day period has expired, a consumer who wishes to request arbitration will have to file a new application.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.25(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer may not withdraw a request for arbitration within one (1) business day of, on, or after the day of the hearing, absent a showing of good cause for the withdrawal.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.25(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a consumer withdraws a second request for arbitration on the same motor vehicle, the withdrawal shall be considered a withdrawal with prejudice and the consumer will not be allowed to renew his or her arbitration application or file a new application on the same motor vehicle.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.25(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer withdraws a request for arbitration, the consumer will not be considered to have exhausted all remedies for purposes of filing a civil action pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-788&amp;title=10#" target="_newtab">10-1-788</a>.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.26" name="60-2-1-.26" title="60-2-1-.26">Rule 60-2-1-.26 Postponement or Continuance of Arbitration Hearing; Settlement</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) shall have discretion to postpone or continue a scheduled hearing, upon or without the request of a party. Factors to be considered in connection with a determination include, but are not limited to: the basis for the request; the timeliness of the request; the inconvenience or hardship to parties and witnesses; and the resulting expense, if any. Attorney scheduling conflicts shall be governed by and handled in accordance with the Uniform Superior Court Rules.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a postponement or continuance is granted, the rescheduled hearing shall occur within thirty (30) days of the original hearing date unless all parties agree to a longer postponement, or the party which requested the rescheduling can show good cause for a longer postponement. In no event shall a hearing be postponed for longer than ninety (90) days. The panel shall send notice of the date, time and place for the rescheduled hearing to all parties at least seven (7) days prior to the hearing date.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A joint request from all parties that a hearing be postponed or continued for settlement purposes shall be granted. Within ten (10) days after the joint request for postponement, the parties shall either notify the arbitrator(s) that the case has been settled or request additional time within which to negotiate. The hearing will be rescheduled to occur within thirty (30) days, or within a maximum of ninety (90) days if the parties need more time, from the date the first postponement or continuance was granted. The panel shall send notice of the date, time and place for the rescheduled hearing to all parties at least seven (7) days prior to the hearing date.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a hearing is postponed or continued, subpoenaed witnesses shall be notified as soon as possible, and in the most effective manner. Each party shall be responsible for notifying all witnesses subpoenaed at its request, and shall inform the panel of the date, time, and manner of notice.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer shall notify the arbitrator(s) if the case is settled. A written copy of the settlement, signed and dated by the consumer, must be received by the panel and the Attorney General within ten (10) days of the settlement date.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitration proceeding will remain pending for ninety (90) days, to ensure that the terms of the settlement are complied with in a timely manner. If the manufacturer does not perform as agreed upon, the consumer may notify the arbitrator(s) and request a hearing date. The arbitration hearing will be scheduled as soon as possible. The panel shall send notice of the date, time, and place for the rescheduled hearing to all parties at least seven (7) days prior to the hearing date.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.26(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer's failure to comply with the agreed terms of the settlement shall constitute an unfair and deceptive act or practice in the conduct of a consumer transaction and O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-390&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-390</a><I>et seq.</I></td> </tr> </table> <h2><a href="/GAC/60-2-1-.27" name="60-2-1-.27" title="60-2-1-.27">Rule 60-2-1-.27 Failure to Appear</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.27(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a lessor fails to appear, the scheduled hearing will be held. The arbitrator(s) may, in his or her discretion, exclude any evidence or information filed by the lessor, including but not limited to, information filed pursuant to Rule <a title="60-2-1-.24(1)(b)" href="60-2-1-.24#60-2-1-.24(1)(b)">60-2-1-.24(1)(b)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.27(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a manufacturer fails to appear, the scheduled hearing will be held. The arbitrator(s) shall make a decision based on the evidence presented by the consumer and any other party and any documents and information contained in the record. If the decision is in favor of the consumer, the manufacturer shall be notified immediately. The manufacturer shall have two (2) business days from receipt of notice to file a request that the decision be set aside. The request shall include evidence of good cause that resulted in the manufacturer's failure to appear.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.27(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer fails to appear, the hearing shall be cancelled and the case dismissed with prejudice. The panel will immediately notify the consumer of the dismissal. The consumer shall have two (2) business days from receipt of notice to file a request that the dismissal be set aside. The request shall include evidence of good cause that resulted in the consumer's failure to appear. If the case is dismissed with prejudice due to the consumer's failure to appear, the consumer will not be considered to have exhausted all remedies for purposes of filing a civil action pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-788&amp;title=10#" target="_newtab">10-1-788</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.27(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any request by a manufacturer or a consumer to set a decision aside under this Rule shall be considered by the arbitrator(s), who will convene a telephone hearing to hear from all parties. If the decision is set aside, a hearing will be scheduled as soon as possible.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.28" name="60-2-1-.28" title="60-2-1-.28">Rule 60-2-1-.28 Motions and Telephone Hearing Conferences</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.28(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> All motions must be in writing, unless made during the hearing, and must state the basis for the motion and the relief requested. The original shall be filed with the panel and a copy sent to all parties. The panel and all parties must receive the motion no later than seven (7) days prior to the scheduled hearing date. If an opposing party contests the motion, it shall file a written response with the panel and send a copy to all parties. The panel and all parties must receive the response no later than two (2) business days prior to the hearing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.28(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) may convene telephone conferences to consider and hear argument on a motion, other requests, issues or jurisdictional matters. If three (3) arbitrators have been assigned to the case, the arbitrator serving as chairperson, or other arbitrator designated by the panel, shall conduct the telephone hearing.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.28(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Unless otherwise specified, the burden of proof shall be on the moving party.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.29" name="60-2-1-.29" title="60-2-1-.29">Rule 60-2-1-.29 Power and Duties of the Arbitrators</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) shall have the duty to conduct fair and impartial hearings and to take all actions necessary maintaining order and avoiding delay in the disposition of proceedings. The arbitrator(s) shall have the powers necessary to accomplish all duties including, but not limited to, the power to: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Consider any and all evidence offered by the parties that is necessary to an understanding and a determination of the case;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Regulate the course of the hearing and the conduct of the parties, their representatives and witnesses;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Examine or participate in a test drive of the consumer's vehicle, if requested by any party, or if necessary to a complete understanding of the case;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(d)">(d)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Schedule a vehicle inspection by an independent technical expert, if necessary;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(e)">(e)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Determine whether an interpreter assisting the consumer is qualified to provide the assistance, or, if not, whether the consumer can effectively participate without the help of an interpreter;</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(f)">(f)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Continue the arbitration hearing to a subsequent date if, at the initial hearing, the arbitrator(s) determines that a qualified interpreter or additional information is necessary in order to render a fair and accurate decision; and</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(1)(g)">(g)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Hold motor home manufacturers jointly liable in appropriate circumstances.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> There shall be no direct communications between the parties and the arbitrator(s) other than at hearings or conferences. Any other oral or written communications shall be directed to the panel. Any prohibited contact shall be reported by the arbitrator(s) to the panel and noted in the case record. An arbitrator may be disqualified and a substitute arbitrator assigned if the Attorney General or the panel finds that disqualification is necessary to eliminate the effect of an unauthorized communication.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.29(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each arbitrator shall maintain his or her impartiality throughout the course of the proceedings and in rendering his or her decisions.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.30" name="60-2-1-.30" title="60-2-1-.30">Rule 60-2-1-.30 Arbitrator Selection, Disqualification, Substitution and Training</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.30(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The selection and assignment of an arbitrator or arbitrators is within the discretion of the Attorney General and not subject to the approval of any party.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.30(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An arbitrator shall not have any bias or any personal or financial interest in the outcome of any hearing, nor be acquainted with any of parties or participants. An arbitrator shall not have any conflict of interest that would otherwise compromise his or her ability to maintain neutrality throughout the course of the arbitration proceedings. An arbitrator who is aware or becomes aware of any circumstance that would affect, or bring into question, his or her impartiality to hear and decide the case, shall notify the panel immediately.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.30(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An arbitrator may request to be disqualified. Upon a determination that there are reasonable grounds to disqualify an arbitrator, the panel shall assign another arbitrator to the case.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.30(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If an arbitrator resigns, dies, withdraws or otherwise is unable to perform the duties connected with a case, the panel shall assign another arbitrator to the case.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.30(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An arbitrator shall receive training covering the provisions of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-780&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-780</a><I>et seq.</I> and this Chapter.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.31" name="60-2-1-.31" title="60-2-1-.31">Rule 60-2-1-.31 Conduct of the Hearing</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> An oral hearing shall be conducted in a manner designed to encourage a full and complete disclosure of the facts and to afford each party the opportunity to present evidence and make legal arguments. The hearing procedure contemplates that all parties will appear in person. However, a party may participate by telephone, if good cause can be shown why a personal appearance is not feasible or if all parties consent. The party asking to participate by telephone shall have a notary public present during the hearing to identify the person and to administer the oath for oral testimony, and shall bear all costs associated with participation by telephone.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) shall conduct the hearing, maintain decorum at all times, and ensure that the hearing proceeds in an equitable, orderly, and expeditious manner. All parties shall comply with the rulings made by the arbitrator(s).</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The hearing shall be open to the public as reasonable accommodations permit. The arbitrator(s) may warn, and thereafter exclude, any party, attorney, witness or observer who is disruptive to the orderly conduct of the hearing. The person may be readmitted upon the cessation of the disruptive behavior and upon reassurance by the person that it will not continue. After a warning to the person, the arbitrator(s) may adjourn any hearing which becomes unmanageable due to the disruptive behavior of that person. Such adjournment shall be considered a dismissal with prejudice if primarily caused by the consumer, and a default without good cause if primarily caused by the manufacturer.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator or chairperson, if three (3) arbitrators conduct the hearing, will open the hearing by stating on the record the case number; the place, time and date of the hearing; the identity of the arbitrator(s) and panel staff; and, the names of the parties and their attorneys, if any. The arbitrator or chairperson will ask the parties to identify their witnesses, if any, and will explain the procedures to be followed during the hearing. Oral testimony will be taken upon oath or affirmation.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each party shall have the right to appear and present evidence, cross-examine witnesses and enter objections, make arguments and exercise all other rights essential to a fair hearing. The formal rules of evidence shall not apply. The parties may introduce any relevant evidence that will assist the arbitrator(s) in making a decision. The arbitrator(s) may exclude irrelevant, immaterial, or unduly repetitious evidence.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The consumer shall present his or her evidence and witnesses. The manufacturer shall present its evidence and witnesses. After the manufacturer completes its presentation, the consumer will be given the opportunity to offer evidence or testimony to refute the manufacturer's assertions. The arbitrator(s) may vary the presentation of evidence if necessary to more fully develop the facts. Each party may question the other after each presentation, and may question each witness after testimony. The arbitrator(s) may restrict any questioning that is outside the scope of the hearing. The arbitrator(s) may question any party or witness at any time.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) may receive and consider evidence of a witness not present at the hearing by affidavit and shall give any affidavit such weight as may be deemed appropriate after consideration of any objections made to its submission.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(8)">(8)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) may personally examine or participate in a test drive of the consumer's vehicle. The hearing will be temporarily suspended and the examination or test drive will be conducted off the record. All parties shall be allowed to be present during examination of the vehicle. After the examination and/or test drive, the arbitrator(s) will reconvene the hearing procedure, go back on the record, and describe what was observed during the examination or test drive. Each party or witness who participated in the examination shall be given the opportunity to testify.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(9)">(9)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Each party shall be allowed to present a closing argument. The arbitrator(s) may request additional evidence at the time of or after the closing of the hearing. All additional evidence shall be submitted to the panel and copies disseminated to all parties.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.31(10)">(10)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s) shall ensure that a mechanical or electronic record of the hearing is maintained.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.32" name="60-2-1-.32" title="60-2-1-.32">Rule 60-2-1-.32 Arbitration Decision</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitration decision shall be based solely upon matters contained in the official record. Written party submissions made pursuant to this Chapter, oral and written evidence and testimony presented at the hearing, and supplemental information submitted at the request of the arbitrator(s) shall constitute the official record. The decision shall be reached on the basis of a preponderance of the evidence.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator may make an oral decision at the hearing, but it shall not be binding until reduced to writing and sent to each party and the Attorney General.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision shall be written on a form prescribed by the Attorney General. If three (3) arbitrators hear the case, the decision, if not unanimous, shall be determined by the majority.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the consumer prevails, the arbitrator(s) may award attorney's fees and technical or expert witness fees, if applicable. A request for attorney's fees shall be based upon an affidavit prepared by the consumer's attorney and provided to the arbitrator(s) by no later than the conclusion of the hearing. The arbitrator(s) shall have the discretion to award all, part or none of the requested fees.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator shall prepare the decision. If three (3) arbitrators decide the case, the chairperson shall be responsible for preparing the decision, unless he or she casts a minority vote. In that instance, or in some other unusual circumstance, the panel shall designate one (1) of the other two (2) arbitrators to prepare the decision.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The decision shall be rendered within twenty (20) days of the conclusion of the hearing. Failure to render the decision within the time shall not void any decision ultimately rendered.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(7)">(7)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The panel shall file the original decision with the Attorney General and send copies of the decision to the parties by statutory overnight delivery or by certified mail, return receipt requested. Each copy shall indicate the date of entry of the decision pursuant to O.C.G.A § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-786&amp;title=10#10-1-786(f)" target="_newtab">10-1-786(f)</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(8)">(8)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If any party appeals the decision, or if the consumer initiates a new private action, the parties shall provide the Attorney General with a copy of their initial pleadings in the action. The parties shall provide these filings to the Attorney General contemporaneously with their filing in court.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.32(9)">(9)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the event that legal proceedings are not initiated by any party, the manufacturer, upon compliance with the decision, shall furnish the Attorney General with evidence consisting of either copies of checks payable to the consumer, and lienholder or lessor, for a repurchase, or information regarding the year, make, model and identification number of the replacement motor vehicle for a replacement.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.33" name="60-2-1-.33" title="60-2-1-.33">Rule 60-2-1-.33 Technical Corrections</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.33(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The arbitrator(s), panel or Attorney General may make technical corrections to a decision. Technical corrections are computational corrections, correction of clerical mistakes or typographical errors, or other minor corrections arising from oversight or omission.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.33(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A party may submit a written request for technical corrections to the panel. The request shall identify the proposed correction and the basis for the change. The request must be received by the panel within fourteen (14) days from the date of entry of the decision. The requesting party shall copy all parties. The panel will notify the parties whether a correction will be made. A request to correct a decision will not prevent the decision from taking effect or delay the time for compliance or to initiate legal proceedings.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.34" name="60-2-1-.34" title="60-2-1-.34">Rule 60-2-1-.34 Miscellaneous Provisions</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Any issue not addressed specifically in the Georgia Lemon Law or this Chapter shall be handled by the arbitrator(s), panel or Attorney General in an equitable and efficient manner.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In the event of a repurchase, any credit card or other rewards program points used to purchase or lease the new motor vehicle shall be credited back to the credit card or rewards program account.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A person acting as an interpreter may assist a consumer in the presentation of a case if the interpreter's assistance is necessary because of a mental or physical handicap, or a language barrier which impacts the consumer's ability to participate effectively.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> For purposes of this Chapter, notice to a party shall be sent to the attorney of record, if the party is represented by an attorney. If a party is represented by an attorney and has failed to notify the panel and all other parties of the representation, the party shall immediately provide the name, mailing address, e-mail address and phone number to the panel and all other parties. Failure to provide timely notice may be grounds for a continuance.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(5)">(5)</a></td> <td valign="top" style="text-align:left" class="leftalign"> For purposes of this Chapter, parties to an arbitration proceeding may utilize electronic transmission (e-mail) for service of required filings upon other parties to the proceeding only if all parties have agreed, in writing, to this method of service.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.34(6)">(6)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Upon a finding of extraordinary circumstances, the Attorney General may waive any of the Rules within this Chapter, if the waiver would be in the public interest and serve to carry out the purpose and intent of the Georgia Lemon Law and this Chapter.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.35" name="60-2-1-.35" title="60-2-1-.35">Rule 60-2-1-.35 Reacquired Vehicle Nonconformity Disclosure Form</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.35(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A manufacturer who reacquires a vehicle in this state, or resells, leases, transfers, or otherwise disposes of a reacquired vehicle in this state, shall notify the Attorney General on a form prescribed by the Attorney General.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.35(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> In lieu of use of the form prescribed in subsection (1), the Attorney General may approve an alternative form proposed by the manufacturer if it has substantially the same language, content and appearance as the Attorney General's form, including the same or similar font size for words or terms of emphasis, and does not contain words, categories, or spaces to elicit information that might otherwise mislead a prospective transferee, buyer or lessee as to the nature of the nonconformity or the fact of the vehicle's reacquisition.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.35(3)">(3)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If a manufacturer submits a proposed alternative form, the Attorney General shall review it and notify the manufacturer in writing whether the proposed alternative form is approved or disapproved. If the proposed alternative form is disapproved, the Attorney General shall indicate the reasons for disapproval and afford the manufacturer the opportunity to submit a corrected alternative form for reconsideration. If disapproved after reconsideration, the manufacturer shall use the form prescribed in subsection (1).</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.35(4)">(4)</a></td> <td valign="top" style="text-align:left" class="leftalign"> If the Attorney General determines that the alternative form approved for use by the manufacturer no longer meets the requirements of O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-790&amp;title=10#" target="_newtab">10-1-790</a> or this Chapter, the Attorney General shall inform the manufacturer in writing of the determination and state the reason. The Attorney General shall give the manufacturer a reasonable time, not to exceed ninety (90) days, to bring the form into compliance. Thereafter, if not approved, the manufacturer shall discontinue use of such alternative form.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.36" name="60-2-1-.36" title="60-2-1-.36">Rule 60-2-1-.36 Transfer and Resale of a Reacquired Vehicle</a></h2> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.36(1)">(1)</a></td> <td valign="top" style="text-align:left" class="leftalign"> A reacquired vehicle shall not be transferred, leased, or sold, either at wholesale or retail, unless the following conditions are met: <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.36(1)(a)">(a)</a></td> <td valign="top" style="text-align:left" class="leftalign"> At the time of each transfer of the reacquired vehicle, the transferor shall provide the transferee the form required by Rule <a title="60-2-1-.35" href="60-2-1-.35">60-2-1-.35</a>.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.36(1)(b)">(b)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The ultimate consumer must be provided the opportunity to read the form in its entirety before purchasing or leasing the reacquired vehicle.</td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.36(1)(c)">(c)</a></td> <td valign="top" style="text-align:left" class="leftalign"> Both the transferor of the reacquired vehicle and the ultimate consumer must sign the form at the time of the sale or lease to the ultimate consumer. The original of the form shall be provided to the ultimate consumer. The transferor of the reacquired vehicle must send a copy of the completed and dated form to the Attorney General within thirty (30) days from the date of the sale or lease.</td> </tr> </table> </td> </tr> </table> <table border="0" width="100%" cellspacing="4" cellpadding="4"> <tr> <td valign="top" width="1%" style="white-space:nowrap;text-align:left;width:18px;"><a style="white-space:nowrap;" name="60-2-1-.36(2)">(2)</a></td> <td valign="top" style="text-align:left" class="leftalign"> The manufacturer shall activate the warranty required pursuant to O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-790&amp;title=10#10-1-790(a)(2)" target="_newtab">10-1-790(a)(2)</a> at the time of the sale or lease of the reacquired vehicle to the ultimate consumer. The manufacturer shall also notify the Attorney General that the warranty has been activated within ninety (90) days of the sale or lease. The manufacturer shall notify the Attorney General on a form prescribed by the Attorney General. In lieu of the form prescribed herein, the Attorney General may approve an alternative form proposed by the manufacturer if it has substantially the same content as the Attorney General's form. If a manufacturer submits a proposed alternative form, the Attorney General shall review it and notify the manufacturer in writing whether the proposed alternative form is approved or disapproved.</td> </tr> </table> <h2><a href="/GAC/60-2-1-.37" name="60-2-1-.37" title="60-2-1-.37">Rule 60-2-1-.37 Conflict</a></h2> <P>In case of conflict between this Chapter and O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-780&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-780</a><I>et seq.</I>, the Georgia Lemon Law, as enacted on May 14, 2008, the definitions and provisions contained in O.C.G.A. § <a href="https://links.casemakerlegal.com/states/ga/books/Code_of_Georgia/browse?ci=25&amp;id=gasos&amp;codesec=10-1-780&amp;title=10&amp;getbrowsepage=yes#" target="_newtab">10-1-780</a><I>et seq.</I> shall prevail.</P> </div> </div> </HTML> </div> <div id="toc" class="sidebar noprint"> <ul id="toc-children" class="children"><li><a href="/GAC/60-2-1-.01" name="60-2-1-.01" title="60-2-1-.01">Rule 60-2-1-.01 Records</a></li><li><a href="/GAC/60-2-1-.02" name="60-2-1-.02" title="60-2-1-.02">Rule 60-2-1-.02 Definitions</a></li><li><a href="/GAC/60-2-1-.03" name="60-2-1-.03" title="60-2-1-.03">Rule 60-2-1-.03 Manufacturer Reporting Responsibilities</a></li><li><a href="/GAC/60-2-1-.04" name="60-2-1-.04" title="60-2-1-.04">Rule 60-2-1-.04 Lemon Law Fees</a></li><li><a href="/GAC/60-2-1-.05" name="60-2-1-.05" title="60-2-1-.05">Rule 60-2-1-.05 Lemon Law Rights Statement</a></li><li><a href="/GAC/60-2-1-.06" name="60-2-1-.06" title="60-2-1-.06">Rule 60-2-1-.06 Duties of the Manufacturer with a Certified Mechanism</a></li><li><a href="/GAC/60-2-1-.07" name="60-2-1-.07" title="60-2-1-.07">Rule 60-2-1-.07 Certified Mechanism Organization</a></li><li><a href="/GAC/60-2-1-.08" name="60-2-1-.08" title="60-2-1-.08">Rule 60-2-1-.08 Certified Mechanism Dispute Resolution Procedures</a></li><li><a href="/GAC/60-2-1-.09" name="60-2-1-.09" title="60-2-1-.09">Rule 60-2-1-.09 Certified Mechanism Records</a></li><li><a href="/GAC/60-2-1-.10" name="60-2-1-.10" title="60-2-1-.10">Rule 60-2-1-.10 Certified Mechanism Reports</a></li><li><a href="/GAC/60-2-1-.11" name="60-2-1-.11" title="60-2-1-.11">Rule 60-2-1-.11 Certified Mechanism Openness of Records and Proceedings</a></li><li><a href="/GAC/60-2-1-.12" name="60-2-1-.12" title="60-2-1-.12">Rule 60-2-1-.12 Certification and Recertification Process for Certified Mechanism</a></li><li><a href="/GAC/60-2-1-.13" name="60-2-1-.13" title="60-2-1-.13">Rule 60-2-1-.13 Revocation of Certification of Certified Mechanism</a></li><li><a href="/GAC/60-2-1-.14" name="60-2-1-.14" title="60-2-1-.14">Rule 60-2-1-.14 Prior Resort to Mechanism</a></li><li><a href="/GAC/60-2-1-.15" name="60-2-1-.15" title="60-2-1-.15">Rule 60-2-1-.15 Arbitration Application</a></li><li><a href="/GAC/60-2-1-.16" name="60-2-1-.16" title="60-2-1-.16">Rule 60-2-1-.16 Notice of Arbitration</a></li><li><a href="/GAC/60-2-1-.17" name="60-2-1-.17" title="60-2-1-.17">Rule 60-2-1-.17 Manufacturer's Statement Form</a></li><li><a href="/GAC/60-2-1-.18" name="60-2-1-.18" title="60-2-1-.18">Rule 60-2-1-.18 Arbitration Hearing Notice</a></li><li><a href="/GAC/60-2-1-.19" name="60-2-1-.19" title="60-2-1-.19">Rule 60-2-1-.19 Manufacturer's Examination of the Vehicle</a></li><li><a href="/GAC/60-2-1-.20" name="60-2-1-.20" title="60-2-1-.20">Rule 60-2-1-.20 Discovery</a></li><li><a href="/GAC/60-2-1-.21" name="60-2-1-.21" title="60-2-1-.21">Rule 60-2-1-.21 Subpoena of Witnesses</a></li><li><a href="/GAC/60-2-1-.22" name="60-2-1-.22" title="60-2-1-.22">Rule 60-2-1-.22 Consumer's Pre-hearing Information Sheet</a></li><li><a href="/GAC/60-2-1-.23" name="60-2-1-.23" title="60-2-1-.23">Rule 60-2-1-.23 Manufacturer's Pre-hearing Information Sheet</a></li><li><a href="/GAC/60-2-1-.24" name="60-2-1-.24" title="60-2-1-.24">Rule 60-2-1-.24 Notice to Lessor and Request for Documents</a></li><li><a href="/GAC/60-2-1-.25" name="60-2-1-.25" title="60-2-1-.25">Rule 60-2-1-.25 Withdrawal of Arbitration Request</a></li><li><a href="/GAC/60-2-1-.26" name="60-2-1-.26" title="60-2-1-.26">Rule 60-2-1-.26 Postponement or Continuance of Arbitration Hearing; Settlement</a></li><li><a href="/GAC/60-2-1-.27" name="60-2-1-.27" title="60-2-1-.27">Rule 60-2-1-.27 Failure to Appear</a></li><li><a href="/GAC/60-2-1-.28" name="60-2-1-.28" title="60-2-1-.28">Rule 60-2-1-.28 Motions and Telephone Hearing Conferences</a></li><li><a href="/GAC/60-2-1-.29" name="60-2-1-.29" title="60-2-1-.29">Rule 60-2-1-.29 Power and Duties of the Arbitrators</a></li><li><a href="/GAC/60-2-1-.30" name="60-2-1-.30" title="60-2-1-.30">Rule 60-2-1-.30 Arbitrator Selection, Disqualification, Substitution and Training</a></li><li><a href="/GAC/60-2-1-.31" name="60-2-1-.31" title="60-2-1-.31">Rule 60-2-1-.31 Conduct of the Hearing</a></li><li><a href="/GAC/60-2-1-.32" name="60-2-1-.32" title="60-2-1-.32">Rule 60-2-1-.32 Arbitration Decision</a></li><li><a href="/GAC/60-2-1-.33" name="60-2-1-.33" title="60-2-1-.33">Rule 60-2-1-.33 Technical Corrections</a></li><li><a href="/GAC/60-2-1-.34" name="60-2-1-.34" title="60-2-1-.34">Rule 60-2-1-.34 Miscellaneous Provisions</a></li><li><a href="/GAC/60-2-1-.35" name="60-2-1-.35" title="60-2-1-.35">Rule 60-2-1-.35 Reacquired Vehicle Nonconformity Disclosure Form</a></li><li><a href="/GAC/60-2-1-.36" name="60-2-1-.36" title="60-2-1-.36">Rule 60-2-1-.36 Transfer and Resale of a Reacquired Vehicle</a></li><li><a href="/GAC/60-2-1-.37" name="60-2-1-.37" title="60-2-1-.37">Rule 60-2-1-.37 Conflict</a></li></ul> </div> </div> <!--content ends here--> <div id="footer" class="noprint"><span class="footer">Copyright &copy; 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